Desktop Support Tech , II & III

Eagle County Government is seeking a customer-focused, adaptable, and tech‑savvy professional to join our IT team as a Desktop Support Technician. This position serves as a primary point of contact for end users across our departments, providing critical hands‑on and remote support, troubleshooting, hardware maintenance, and technology training.

Whether you are an aspiring IT professional looking to launch your career or an experienced technician skilled in endpoint administration and scripting, this role offers structured growth and continuous professional development. You will support employees at our 12 different office locations throughout the Eagle River and Roaring Fork Valleys, in‑person and virtually, to ensure system security and keep public services running smoothly.

Salary Ranges:

• Level I: $27.46 - $38.45
• Level II: $30.21 - $42.29
• Level III: $33.23 - $46.52

Starting pay is typically between the minimum and mid-point of the assigned level; offers above the mid-point may be made based on advanced qualifications and experience.

Schedule:

Mon‑Fri, 8am‑5pm.

Employee housing available!

(Duties scale based on appointed tier level)

• End‑User & Endpoint Support: Provide timely, empathetic customer service via in‑person, phone, chat, and remote channels. Resolve issues involving PCs, laptops, mobile devices (iOS/Android), network printers, and conference room technology.
• User Lifecycle & Directory Management: Create, terminate, and update user accounts, security groups, email distribution lists, MFA configurations, and shared drive access.
• Deployment & Systems Maintenance: Rebuild OS images, push configuration profiles through endpoint management tools, run deployment pipelines, and physically set up or move IT workstations.
• Network & Security Support: Perform Layer 1/Layer 2 network troubleshooting and serve as first responder for user‑level account or hardware security incidents.
• Automation & Scripting (Levels 2 &
  3): Utilize Power Shell and CLI tools to automate routine administrative tasks, package software applications (.exe/.msi), and edit Group Policy Objects (GPOs).
• Inventory & Documentation: Maintain hardware inventories, track support requests in line with service level agreements (SLAs), and write clear end‑user guides and FAQs.
• Emergency Support: Serve in an Emergency Operations Center (EOC) support role during community emergencies as needed.

• Focus: Entry‑level / growth‑oriented role focused on core end‑user assistance, workstation setup, hardware maintenance, and Layer 1 network troubleshooting.
• Experience: Professional experience, education, or training supporting computer hardware, Microsoft OS, and Chrome OS in a customer service environment preferred.
• Requirements: Ability to learn quickly; commitment to completing the Google IT Support Professional Certificate or Microsoft Endpoint Administrator Associate within the first 6 months (paid for by Eagle County).

• Focus: Intermediate support role operating with higher independence to handle complex escalations, user lifecycle management, initial security incident response, and basic Power Shell scripts.
• Experience: Minimum 2 years of related IT end‑user/desktop support experience, education, or training required (3 years preferred).
• Requirements: Experience with Active Directory, endpoint management tools, and provisioning sequences. Must obtain required certification within 6 months if not already held.

• Focus: High‑tier technical lead for desktop support, focusing on endpoint management, automated software deployment, Power Shell scripting, Group Policy, and advanced log diagnostics.
• Experience: Minimum 4 years of related IT end‑user/desktop support experience required (5 years preferred).
• Requirements: Advanced knowledge of Active Directory, GPOs, endpoint targeting (Boolean logic), installer packaging, and event log root‑cause analysis.

• Driver's License: Valid driver’s license and a satisfactory motor vehicle record are required (travel across county facilities in the Eagle River and Roaring Fork Valleys is expected).
• Required…