Electrical Service Manager

OVERVIEW:

The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals.

Compensation for this Role: $120,000 - $140,000 annually, depending on experience

General Responsibilities

* Maintain open communication lines with all working relationships

* Follow up to ensure items for which the job is accountable for are performed

* Earn and maintains customer's trust

* Uphold the core values of the organization

* Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

Management

* Manage and direct the work performance of service technicians, project engineers, and service supervisors

* Evaluate performance of Service Technicians

* Make recommendations on hiring, disciplining, and terminating employees

* Enforce the WO process is being implemented by all employees

Sales

* Manage the "Customer Relationship" as the primary customer contact

* Work with assigned clients to meet their needs

* Leverage existing customer relationships to generate sales and develop constant presence accounts

Operations

* Monitor and enforce Encore Electric, Inc. safety policies

* Uphold the Service Pledge

* Ensure Energized Work is performed within Encore guidelines in coordination with the safety department

* Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared

* Manage projects assigned

* Purchase material for projects not normally found on a service van

* Submittals

* Regulatory awareness

* Licensing

* Permitting

* Certified payroll

* Project preplanning and prefabrication

* Responsible for turnover of project to technician assigned

* Manage the "quality" of the projects and installations assigned

* Manage tools and equipment including tools assigned to van and those drawn from company tool inventory

* Perform the duties of manager on call when assigned

Training and Development

* Responsible for the training and development of field and office operational staff

* Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients

Financial

* Manage risk and commodity volatility in estimates and proposals

* Understanding of cost-to-complete process and service financials, including:

* Cash flow

* Collections

* Profitability of assigned projects

* Timely billing of completed projects

* Track individual service technician and work order performance

* Understanding of cost structure

* Direct cost

* Indirect cost

* Overhead

Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

* The National Electrical Code

* Encore Electric, Inc.'s preplanning and prefabrication methods

* Problem solving

* Tracking numbers and bits of data relevant to the work assignment

Skill in:

* Soft skills and high emotional intelligence

* Microsoft Office 365

* Electrical Estimating

* Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees

* Performing in situations with high expectations

* Working on a team

* Multitasking

* Technical electrical skills

* Electrical installation methods and procedures

* Troubleshooting

* Adapting to new and changing requirements, environments, and/or information

* Estimating resources needed to complete required tasks

* Managing people.

* Managing complex projects, breaking them down to their component levels

* Using communication software

* Business writing

* Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding

* Organizing work to accomplish tasks

* Prioritizing and reporting to meet job needs

* Moving manpower

PHYSICAL REQUIREMENTS:

* Driving

* Sitting

* Climbing

* Lifting (up to 50 lbs)

* Standing

* Stooping

* Vision acuity (near and far)

* Walking

REQUIREMENTS:

* High School Diploma or equivalent is required while a degree in related field is preferred.

* 5 years of progressive experience in a fast-paced office management business environment is preferred.

* 5-10 years of electrical service experience is highly preferred.

* Journeyman Electrician's License is required.

Benefits of this Role:

* Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.

* Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program.

* This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program.

Applications will close on June 30, 2026 or once role has been filled.

To ask any questions about this position, please contact

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