Customer Service Ambassador- Airport

Job Duties

Directs all security operations for assigned shift at an adult correctional institution (e.g., conducts briefings for security staff; prepares work schedules & daily assignments; conduct evaluations and assess work performance of inmates and employee incidents for possible discipline; ensures orderly movement of inmates; conducts periodic inspection rounds to ensure compliance with all security, safety, sanitation, contraband, fire & institutional regulations, policies & procedures).

Supervises correction lieutenants and/or sergeants/counselors & correction officers (e.g., produces daily overtime rosters; maintains shift table of organization; schedules & provides or assists in providing instruction & training to subordinates on security, custody, rules & regulations in intensive prison program &/or traditional institutional setting; writes/revises post orders; maintains discipline; acts as liaison between custody & personnel; ensures correct counts are taken;

oversees key & tool control areas; responds quickly to any & all emergency situations). Acts as prison administrative manager in the absence of warden, with authority to make any & all necessary, critical decisions until relieved of duty by warden or higher rank administrator. Completes required logs, records & reports; responds to correspondence; attends meetings related to security functions; logs & distributes staff evaluations;

files & distributes monthly inspection & security challenges.

• High school diploma or G.E.D.; 3 years training or 3 years experience in enforcement of security methods for detention of felons or consumers who are criminally insane in controlled environment; 12 months training or 12 months experience in supervisory principles/techniques.
• Or high school diploma or G.E.D.; 12 months experience as Correction Lieutenant.
• Or high school diploma or G.E.D.; 2 years experience as Correction Sergeant/Counselor.
• Or equivalent of minimum class qualifications for employment noted above.

Knowledge of supervisory principles/techniques; custody, safety & security methods for detention of adult felons or consumers who are criminally insane in controlled environment; labor relations; workforce planning; interviewing; institution rules & regulations governing custody & security operations; skill in use of firearms, safety, surveillance & security equipment, restraining devices & riot control equipment; unarmed self-defense; personal computer & state-licensed software; ability to define problems, collect data, establish facts & draw valid conclusions;

prepare meaningful, concise & accurate reports; demonstrate physical fitness; develop good rapport with inmates or consumers.

The final applicant selected for this position will be required to submit to urinalysis prior to an appointment to test for illegal drug use. The State will decline to extend a final offer of employment to any applicant with a verified positive test result. Also, an applicant with a positive test result will not be considered for any position with the State for a period of one year.

NOT APPLICABLE TO CURRENT STATE EMPLOYEES.

• Extensive health benefits for all full- and part-time permanent employees
• Guaranteed 10 paid state holidays every year
• At least a 14 percent employer contribution to your OPERS pension plan
• Over 1600 job classifications allow ample opportunity for career advancement
• Employee Tuition Reimbursement programs
• Life insurance coverage for all permanent employees
• Up to $350 in annual wellness incentives for employees/spouses enrolled in healthcare

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