Colorado Works Case Manager Community Support Services Division

Position: Colorado Works Case Manager - Benefits & Community Support Services Division
Hiring Range: $30.21-$36.25. The maximum pay for this position is $42.29.

Schedule:

M-F, 8:00am-5:00pm.

Applicants are encouraged to apply by June 18th, however, this position will remain posted until filled.

Job Summary:

Eagle County Government is seeking a Colorado Works Case Manager to join our Services Coordination Team. In this role, you will provide strength-based coaching and motivational interviewing to help public assistance recipients build employability and achieve self-sufficiency. Responsibilities include monthly client meetings, assessing needs, managing compliance data, and connecting participants with community resources. This position requires close collaboration across all DHS divisions to ensure a seamless, "no wrong door" approach to client services.

If you are a collaborative problem-solver dedicated to driving continuous improvement, we want to hear from you!

Being part of the DHS family:

The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future.

Benefits & Community Support Services (a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food, and Medical Assistance, as well as connecting customers to other vital resources and supports.

Read the full job description here

Key Responsibilities:

Client-Focused Case Management

* Coaching & Support:
Build professional partnerships with clients to conduct orientations, assess barriers to self-sufficiency, and develop actionable goal plans.

* Regular Engagement:
Meet and maintain contact with clients regularly (via phone, email, video, or in person)-including those in crisis- coaching them to keep them engaged and progressing toward their goals.

* Resource Coordination:
Connect participants with community resources and department services, and review/approve requests for supportive financial services.

Data Management & Compliance

* System Entry:
Enter information on customer activities into the state system in accordance with complex, changing federal, state, and local regulations to determine program compliance and assure benefits eligibility.

* Data Maintenance:
Interpret participant data, solve system discrepancies, and perform accurate, timely data entry for ongoing case maintenance and program audits.

Program Expertise & Collaboration

* Subject Matter Expert:
Serve as the internal expert on workforce development and work requirements for Colorado Works, SNAP, and Health First Colorado.

* Professional Development:
Stay up to date on best practices by attending mandated trainings, networking with other counties, and adapting to changing program rules.

* Team & Community Impact:
Maintain strict client confidentiality, communicate with state/federal agencies, provide bilingual resources when needed, and assist with daily operational tasks or emergency situations as directed by Eagle County Government.

Qualifications:

* Associate's degree in Human Services, Social work, business, or public administration or related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

* Bachelor's degree in Human Services, Social work, business or public administration or related field, preferred.

* Three years' experience working in the social service field with direct client interaction OR a combination of experience and/or education which produces the required knowledge, skills and abilities OR three years progressively responsible professional-level office, clerical or extensive public contact work experience.

* Prior experience in the field of human services including working knowledge of state (specifically Colorado) human services databases/systems including CBMS and CHATS, preferred.

* As…