Customer Service Analyst

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What We'll Bring:

Job Description Summary

Trans Union Overview:

At Trans Union, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go.

Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

Job Description

The Customer Call Center Analyst is responsible for providing operational customer support to Trans Union's corporate clients (B2B). This role ensures continuous and uninterrupted access to contracted products through efficient user management, inbound and outbound call handling, and first‑level incident resolution, while maintaining a strong service mindset and focus on operational excellence.

What You'll Bring:

What You'll Bring

* 2-3 years of experience in customer service or call center environments

* Experience managing user access, password resets, and basic operational incidents

* Strong communication skills, patience, and customer‑oriented mindset

* Ability to work under pressure in high‑volume, time‑sensitive environments

* Experience using CRM or ticketing tools (Salesforce preferred, others acceptable)

Preferred Skills

Whether you're already proficient or continue developing, we're happy to support growth in:

* Service KPIs and performance indicators analysis

* Power BI or reporting tools for service metrics

* Prior experience supporting corporate clients (B2B)

* Intermediate English proficiency (nice to have)

Impact You'll Make:

Additional

Job Description

This role focuses on day‑to‑day customer service activities such as user creation, modification, and deactivation, handling inbound and outbound calls, resolving first‑level incidents, and escalating technical issues when needed. The analyst also supports service reporting, dashboard creation, and continuous improvement initiatives to enhance customer experience.

Impact You'll Make

* Ensure uninterrupted access to Trans Union products for corporate clients

* Deliver timely, empathetic, and effective customer support

* Support service performance tracking through KPIs and reporting

* Contribute to continuous improvement and operational stability

#LI-VH1

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Trans Union Job Title

Sr Analyst, Customer Support Operations