Senior Client Services Associate

Position Overview

This position is responsible for the day-to-day servicing of clients and account maintenance, serving as a key contact person for all account-related client requests.

$65,000-$75,000 DOE

• Initiate and field client service calls.
• Process tasks in the client workflow queue and assist advisors in complex client matters.
• Prepare and process paperwork for client transactions, including but not limited to opening new accounts, closing accounts, transferring assets, deposits, withdrawals, account title changes, address changes, etc.; communicate status of transactions to clients and Advisors (e.g., when assets have transferred, when deposits are received, etc.).
• Provide ongoing client account maintenance (e.g., money requests, checks, wires, ACHs, regular periodic transfers, transfer of securities amongst accounts, special accounts, ongoing special client instructions, etc.).
• Check custodian alerts daily and perform appropriate actions.
• Process required minimum distributions (RMDs).
• Client meeting preparation.
• Collaborate with advisors for proper new client onboarding, with duties including client education (e.g., online account access) and proper account set up.
• Data input into software systems.
• Maintain accurate notes and records in the CRM and other programs.
• Client daily deposits and reconciliation.
• Designs and leads special projects.
• Back-up front desk duties as needed.

• Bachelor’s degree preferably in business, accounting, finance, economics or equivalent work experience.
• 3+ years of experience in client service in the financial services industry with an independent registered investment advisory firm.
• Proficiency in Microsoft Office (required); experience with CRM, document management, and portfolio accounting software (preferred).
• Experience with Schwab Advisor Center platform is preferred.

• Continuously exhibits personal integrity and professional initiative.
• Reliable, follows through on commitments, does not shrink from new challenges.
• Possesses a passion to help new and existing clients.
• Must be organized, detail-oriented and able to manage and prioritize tasks.
• Demonstrates a commitment to accuracy by delivering high quality work.
• Excellent written and verbal communication.
• Collaborative and able to work effectively with others.
• Flexible team player who is highly adaptable to change and open to new ideas.
• Demonstrated ability to work successfully in an entrepreneurial, small company environment.
• Uphold firm’s purpose, vision and values.

R|W Investment Management is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, national origin, age, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. R|W Investment Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.