Assistant Food & Beverage Manager

Basic Function

The Assistant Retail and Concessions Manager will oversee the daily operation of the Food & Beverage Outlets, as well as other potential activations at the Lodge at Spruce Peak. They help train and motivate staff to provide exceptional service, maximize profitability and drive a positive culture rooted in the Core Values of Spruce Peak.

• Train line level colleagues to ensure seamless & luxurious guest service.
• Communicate information to the service team giving them the knowledge to be individually empowered.
• Ensure a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations through floor presence, and ensuring operational readiness of all service periods.
• Supervise the performance, attendance, attitude, appearance and conduct of service team.
• Monitor and respond to customer experience opportunities in real time.
• Coaching in the moment to service colleagues for both celebration and opportunities.
• Maintain house bank and handle all cash according to Resort and departmental policies and procedures.
• Maintain an up-to-date working knowledge of all resort amenities as well as any special events.
• Takes restaurant reservations when needed for internal and external guests.
• Is knowledgeable of all emergency procedures and Spruce Peak policies.
• Excellent leadership and communication skills.
• Basic computer skills including MS Office and Micros.
• Flexible schedule to include early mornings, evenings, weekends and holidays.
• Must be 18 years of age or older.
• Must have or obtain a valid DLC certificate.
• Ability to stand/walk up to 10 hours per day.
• Ability to lift, push, and pull a minimum of 30 lbs.