Director, Resource Management

About Korn Ferry

Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to be more than.

Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries. We offer five core capabilities that span the full talent lifecycle:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Rewards and Benefits

This role leads the strategic planning and deployment of talent across North America Assessment and Succession and Leadership Development engagements. The Director ensures consultants and professionals are effectively allocated across talent pools to meet client demand, maximize utilization, and support business growth. Acting as a key partner to business leaders and fee earners, the role uses data driven workforce planning to ensure the right people with the right skills are available at the right time and cost to support increasingly integrated client solutions.

The role also oversees a North America based Resource Management team and works closely with Operations, Finance, and HR to drive proactive resourcing practices. Success requires strong influencing skills, emotional intelligence, data fluency, and problem solving in a fast paced, project driven environment. Optimizing consultant utilization, managing contingent labor spend, and embedding into talent discussions are core responsibilities, along with driving innovation and continuous improvement through process enhancements and the use of AI to improve efficiency and decision making.

• Develop and manage capacity planning through building robust demand plans based on business trends, current and anticipated pipeline of opportunities and anticipated planned growth of marquee accounts.
• Perform talent-related financial and business analytics requests as needed.
• Use/develop workforce planning tools to support forecasting, modelling, and operational action planning, including strategies to resolve staffing conflicts.
• Hold regular forecast review meetings with leaders, developing action plans to address resource requirements and gaps.
• Drive optimization of workforce structure (e.g. permanent, contingent, offshore etc)
• Forecast use and proposed cost of contingent workforce.

• Oversee end-to-end staffing of client engagements, ensuring alignment of skills, experience, and availability.
• Optimize utilization and billability while balancing employee development and engagement.
• Manage bench effectively and ensure timely redeployment of available resources.
• Resolve complex staffing conflicts and prioritize critical business needs.

• Act as a trusted advisor to senior leaders (within assigned portfolio) on resourcing strategy and infuse productive resource planning and align practices into sales and delivery processes.
• Proactively partner with solution and market leaders to identify opportunities to optimize resourcing.
• Stay current in understanding the organizational matrix (solutions, markets, geographies, lines of business, internal functions) and be up to date on changes as they occur.
• Collaborate with KF Hire and Operations to align hiring plans with projected demand.
• Partner with key internal functions e.g. Operations to support revenue forecasting, margin improvements and cost management.
• Demonstrate strong commercial awareness when reporting to stakeholders: utilization, monitoring and investigating discrepancies between the data, and providing insight to the leadership teams, highlighting any potential concerns.
• Raise value adding business insights and supporting recommendations to leadership from reviewing RM and firm wider reports e.g. utilization reporting, forecast capacity and utilization, variance reporting, salesforce pipeline, and backlog.

• Establish and maintain best-in-class resource management processes, tools, and governance frameworks encouraging consistency globally across the function.
• Track and report on key RM performance metrics (e.g., utilization, fill rates, bench time)
• Drive continuous improvement, including automation and system enhancements.
• Ensure data integrity and visibility across resource management platforms.

• Lead, mentor, and develop a team within the global Resource Management function.
• Build capability and consistency in resource management practices across the organization.
• Foster a high-performance, collaborative, efficiency seeking, value adding and solutions-oriented team culture.

• Ensure staffing decisions align with individual…