Clinical Resource- Service Desk

Position: Clinical Applications Resource- Service Desk
We’re hiring a Clinical Applications Service Desk Resource! Join our team and help support the clinical applications that power our healthcare operations. In this role, you’ll troubleshoot system issues, improve workflows, deliver excellent customer service, and help staff get the most out of the tools they use every day.

What you’ll do:

Resolve clinical application support tickets quickly and accurately

Provide clear, professional communication to end‑users

Improve service desk processes and maintain documentation

Monitor system performance and identify operational issues

Support security and compliance standards

Deliver training and create self‑support resources

Partner with stakeholders to understand needs and enhance application useStay current on new clinical technologies and features

What you bring:

1+ year of customer support, training, implementation, or clinical app experience (HCHB, eClinical

Works, Well Sky, Point Click Care , Epic, etc.)Bonus: experience with Forcura, Waystar, Medalogix, NVOQ, or clinical interfaces
• Strong troubleshooting, problem‑solving, and analytical skills

Pennant is a people‑first healthcare organization built on our core values of CAPLICO—Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk‑Taking, Celebration, and Ownership. These principles shape our culture, guide our decisions, and empower our teams to deliver exceptional care and meaningful results.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.

More information about The Pennant Group, Inc. is available at
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