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IT Service Desk Lead, Operations & Improvement
Job in
Eagle, Ada County, Idaho, 83616, USA
Listed on 2026-08-24
Listing for:
Deercreekseniorliving
Full Time
position Listed on 2026-08-24
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
The Pennant Group, Inc. is seeking a Senior Service Desk Manager – Operations to lead day-to-day operational effectiveness of the Service Desk. This role oversees performance, service quality, governance, and continuous improvement to ensure efficient, consistent support and strong user experience.
Responsibilities include driving strategic execution, establishing accountability, and leading cross-functional teams. Strong ITSM background and leadership skills are essential for success.
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