Manager Escrow

Position Overview

The Mountain Home Team Leader is responsible for leading and managing the day-to-day operations of an escrow office or team while driving strategic growth, operational excellence, and team performance. This role provides leadership, coaching, and oversight to team members, ensures compliance with escrow regulations and company standards, and partners with sales and leadership to achieve business objectives. The Team Leader also maintains key customer relationships and contributes to business development efforts to support market growth.

• Lead, coach, and develop team members to drive performance, accountability, and engagement
• Recruit, interview, hire, and onboard talent to build a high-performing team
• Conduct regular team meetings, one-on-ones, and performance reviews
• Foster a positive, collaborative, and accountable team culture

• Oversee daily escrow operations to ensure efficiency, accuracy, and adherence to company policies and procedures
• Establish, maintain, and improve standard operating procedures (SOPs) and workflows
• Conduct file audits and monitor production to ensure quality and compliance
• Ensure compliance with escrow trust accounting standards and regulatory requirements (state and federal)
• Coordinate resources, staffing, and priorities across the team

• Manage office performance, including productivity, expenses, and profitability
• Monitor key metrics and implement improvements to achieve financial and operational goals
• Partner with sales leadership to meet market share and revenue targets
• Contribute to office growth through relationship management and client retention

• Maintain and grow relationships with key clients and partners
• Ensure delivery of exceptional customer service aligned with company standards
• Identify opportunities for market growth and expansion
• Represent the company in the community and support engagement initiatives

• Ensure adherence to all company policies, escrow procedures, and regulatory requirements including RESPA and Department of Insurance guidelines
• Monitor internal controls and risk management practices
• Address and resolve operational or compliance issues proactively
• Interact and communicate in a professional and effective manner with all levels of team members, leadership, customers, and external partners
• Performs other functions as necessary or as assigned

• Bachelor’s degree in Business, Marketing, or related field preferred
• Minimum 3–5 years of experience in escrow, title, real estate, or related operations
• Prior leadership or supervisory experience preferred
• Strong business acumen and understanding of operational and financial performance drivers
• Demonstrated ability to lead, develop, and motivate teams
• Excellent communication, problem-solving, and decision-making skills

• Experience managing escrow operations or a branch office
• Strong understanding of escrow workflows, compliance requirements, and trust accounting
• Experience driving business growth and managing client relationships
• Familiarity with EOS or structured meeting frameworks

The physical demands described herein are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The role is primarily performed in an indoor office environment and requires extended periods of sitting, computer use, and frequent verbal and written communication. The position may require occasional standing, walking, and lifting of materials up to 25 pounds.

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off, Holidays, and Sick Leave
• Short- and Long-Term Disability and Life Insurance
• Paid Family and Parental Leave