Senior Vice President, Client Delivery

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

• The Senior Vice President, Client Delivery is responsible for driving best-in-class client outcomes through strategic leadership of client services and revenue cycle operations. This role ensures delivery of “white glove” service while optimizing end-to-end revenue cycle performance, client satisfaction, and financial results.
• This executive leader owns the client experience, operational performance, and growth across assigned service lines, partnering cross-functionally to deliver consistent, high-quality outcomes aligned with Ventra Health’s strategic objectives.

Client Leadership & Strategy

• Provide leadership and strategy for Client Success and Revenue Cycle operations for RP

• Establish and maintain senior-level relationships with key clients; serve as trusted advisor

• Ensure delivery of best-in-class service and client satisfaction across all engagements

• Lead client retention and growth strategies, including expansion within existing accounts

• Partner with Growth teams to support new business development and client acquisition

• Oversee successful onboarding and implementation of new clients

Operational Excellence & Revenue Cycle Management

• Oversee end-to-end revenue cycle operations including accounts receivable, billing, collections, EDI, and denial management

• Drive operational performance through KPIs, benchmarking, and continuous improvement

• Ensure optimization of workflows, policies, and best practices across service delivery

• Monitor financial and operational trends; proactively identify risks and opportunities

• Own action plans for performance gaps, including client escalations and service line watchlists

• Provide executive oversight for system enhancements and technology enablement

Financial Performance & Analytics

• Own performance of key financial metrics including collections, AR health, and productivity

• Leverage data and analytics to drive decision-making and operational improvements

• Deliver executive-level reporting and insights to senior leadership

• Ensure alignment to enterprise financial goals and client contractual expectations

People Leadership & Organizational Effectiveness

• Build, lead, and develop a high-performing, globally distributed team

• Drive a culture of accountability, performance, and continuous development

• Oversee talent strategy including hiring, coaching, succession planning, and engagement

• Foster cross-functional collaboration across Client Success, Operations, and Enterprise Service Delivery

• Lead offshore partnerships and ensure productivity and performance alignment

Cross-Functional Leadership

• Partner closely with Enterprise Service Delivery to ensure seamless execution

• Act as a key contributor to enterprise strategic planning

• Promote alignment across departments to drive end-to-end client outcomes

• Bachelor’s Degree in Healthcare Administration, Business Administration, or related field required

• Master’s Degree preferred

• 10+ years of progressive leadership experience in Revenue Cycle Management and/or Client Services

• Demonstrated experience leading large, complex teams and client portfolios

• Strong background in healthcare, RCM, or payer/provider environments

• Deep expertise in revenue cycle operations, metrics, and healthcare billing practices

• Strong financial acumen and data-driven decision-making capabilities

• Proven ability to lead operations and drive performance outcomes

• Executive presence with strong communication and relationship management skills

• Ability to influence across all levels of the organization and with external stakeholders

• Strategic thinker with strong problem-solving and…