Operations Manager

Multi-Unit Operator in Treasure Valley

$70,000–$75,000 target first-year earnings — $60,000 base salary plus quarterly performance bonuses
· Full-time - An esthetics license is a plus, not a requirement.

We're a growing FACE FOUNDRIÉ system in the Treasure Valley looking for an Operator — someone who runs a tight ship, develops people, puts the clientele first, and takes real ownership of a P&L. You also need to be genuinely obsessed with the client experience. Every guest who walks through our door should have the same excellent visit, whether it's their first or their fortieth, and whether or not you're in the building that day.

If you're the kind of leader who notices the small thing that was off before the client does, you'll do well here.

If you're currently managing a studio, salon, gym, restaurant, or retail store and you're ready for more ownership than your current role gives you, this is worth a conversation.

We think it's more useful to tell you what you can expect to earn than to advertise a base and leave the rest vague. Target first-year earnings: $70,000–$75,000. That's a $60,000 base salary plus quarterly performance bonuses.

The bonus is tied to metrics you control — service revenue, membership growth, retail performance, average ticket, rebooking rates, and many more. We'll walk you through the full plan and how it's calculated during the interview process, before you accept an offer rather than after. You should be able to project your own earnings without having to ask us.

As the business grows and you take on a second location, the compensation possibilities also grow.

FACE FOUNDRIÉ is a facial bar — facials, lashes, brows, and skincare, done efficiently and affordably in a clean, modern, inclusive space. The brand has been featured in Forbes, Entrepreneur, and Marie Claire, and performed more than 360,000 services nationwide last year.

We're continuing our expansion in the Treasure Valley: growing our team, opening additional locations, and serving our clients with the best experience possible.

The team. Hiring, onboarding, coaching, and retaining a team of 15+ estheticians and front-desk staff to start, growing toward roughly 30 across two locations. Running performance conversations that are honest and useful. Building the kind of place people don't want to leave.

Daily operations. Scheduling and labor cost, inventory and ordering, cleanliness and safety standards, compliance. Spotting what's not working and fixing it before it becomes a problem.

The client experience. Consistent service quality across every provider and every shift. Handling concerns in a way that turns a frustrated guest into a regular. Protecting the standard when it would be easier to let it slip.

The numbers. Partnering with ownership on monthly goals and owning the metrics that drive them — service revenue, retail, membership growth, average ticket, and rebooking rate. Reading the reports and acting on them.

Local growth. Community partnerships, local events, promotions, and social content, in partnership with ownership.

This role moves quickly. You'll be learning one studio, then preparing to open a second, then running both. That progression only works if the first ninety days are spent building real trust and real command of the business — so we've been specific about what each stage looks like.

First 90 days — learn the business and earn the room

You know every person on the team: what they're good at, what they want next, and what's frustrating them today. They've seen you on the floor during the hard shifts, not just the easy ones.

You can run the studio end to end with minimal support — open, close, cover the desk, handle a service recovery, resolve a scheduling gap on a Saturday morning.

You understand our systems, our service menu, our membership model, and our reporting well enough to explain any number to ownership without preparing for it.

You've identified the two or three things genuinely holding the location back, and you've brought us a plan rather than a list of problems.

You've made at least one visible improvement the…