Food & Beverage Manager in Training

SUMMARY:

Add a Little Adventure to your life! Shore Lodge Whitetail Club is the leading luxury resort and exclusive members club known for creating lifetime experiences for our Members and Guests, a pristine mountain hideaway located on the sandy shores of Payette Lake in McCall Idaho. Our employees enjoy an active and youthful lifestyle, come experience life in the Wilds!

The Shore Lodge Whitetail Club Food & Beverage Manager in Training (MIT) program is a 1-year learning program, focused on immersing a manager in all aspects involved in managing a Forbes Recommended property and Members Club. The training takes place quarterly rotating through multiple departments, focusing on a different aspect of managing our business. The program trains the MIT on the necessary principles of management including creating the best in-class hospitality experience...

Additionally, there is an opportunity for the MIT graduate to step into a Management Role within Shore Lodge Whitetail Club upon completion of the program.

• Work as part of the management team to ensure all Food & Beverage standards are exceeded.
• Model, enforce, and provide direction and guidance to associates on proper service approaches and techniques to ensure guests and member needs, complaints, and issues are successfully resolved within company guidelines and standards.
• Implement policies and procedures so that high quality is maintained.
• Recommend improvements in Food & Beverage operating procedures and working conditions.
• Plan, direct and coordinate activities of Food & Beverage staff to meet and/or exceed Forbes standards.
• Assess economic trends and community needs. Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
• Ensure compliance with company policies and procedures and support the Shore Lodge Whitetail company mission, values, and standards of ethics and integrity by implementing related action plans; utilize and support our open-door policy; and provide direction and guidance on applying these in executing business processes and practices.

• Control the flow of the room, maintain proper rotation of sections for seating balance and guest satisfaction
• Track guest origin, information, requests and communicate the information to servers
• Respond to and confirm guest reservations, create accurate wait times and monitor waiting lists
• Greet guest, directing them to their table, menu presentation and server expectations.
• Conduct coat check prior to seating, presentation of menus and server introduction
• Communicating to servers the guest details and preferences
• Correctly taking room service orders and sharing with departmental personnel
• Locate guests in the lounge and direct them to their assigned table, monitor bar transfers
• Clean service areas, restock service stations, complete side-work and assist other team members as needed.
• Utilize checklists to prepare the restaurant for opening and closing.

• Prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, teas and specialty drinks as well as menu items, such as sandwiches or salads, slice fruits, vegetables, desserts, or meats
• Clean and sanitize work areas, utensils and equipment, clean service or seating areas, take out garbage.
• Check temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
• Describe menu items to customers and suggest products that might appeal to them.
• Order, receive and stock supplies and retail products.
• Provide customers with product details, such as coffee blends or preparation descriptions.
• Weigh, grind and pack coffee beans for customers, wrap, label and date food items for sale.
• Create appealing signage to advertise products or events. Demonstrate the use of retail equipment, such as espresso machines.
• Clean glassware, bar and table surfaces, and other service areas, prepare and maintain garnish inventory
• Restock bar with ice, garnishes, liquor, wine, beer, etc.
• Learn cocktail preparation, pour wine and beer meeting Shore Lodge Specifications

• Set and clear tables,…