IT Manager

POSITION SUMMARY

Position: IT Manager

Reports to:

President & COO

• Maintain and support company network infrastructure including Ubiquiti firewalls, switches, wireless access points, VLANs, VPNs, internet connectivity, and network monitoring.
• Administer Microsoft 365 and Azure environments including user accounts, Exchange Online, Teams, One Drive, SharePoint, licensing, MFA, virtual machines, storage, networking, backups, and access controls.
• Support Windows Server and IBM iSeries / AS400 environments including Active Directory, DNS, DHCP, Group Policy, file shares, terminal access, printer sessions, ODBC connectivity, and related business systems.
• Monitor network and system performance, troubleshoot outages, and resolve hardware, software, and connectivity issues across office, manufacturing, warehouse, and remote-user environments.
• Install, configure, and support desktops, laptops, printers, scanners, tablets, phones, mobile devices, and other business technology.
• Manage employee onboarding and offboarding including account creation, permissions, MFA setup, email access, equipment deployment, and account deactivation.
• Assist with cybersecurity initiatives including endpoint protection, patch management, firewall administration, phishing prevention, vulnerability remediation, backup validation, and security documentation.
• Maintain IT documentation including network diagrams, IP addressing, VLANs, firewall rules, equipment inventory, software licensing, user procedures, and support records.
• Support ERP systems, business applications, reporting tools, database connectivity, and related integrations as needed.
• Coordinate with outside vendors, internet providers, software providers, cloud providers, ERP support teams, and cabling/security contractors.
• Assist with IT infrastructure projects including cloud migrations, server upgrades, network improvements, Wi‑Fi optimization, structured cabling, backup solutions, surveillance systems, and access control systems.
• Provide responsive, professional, and customer‑focused technical support to employees at all levels of the organization.

• Maintain and support company network infrastructure including Ubiquiti firewalls, switches, wireless access points, VLANs, VPNs, internet connectivity, and network monitoring.
• Administer Microsoft 365 services including Exchange Online, Teams, One Drive, SharePoint, licensing, MFA, and user account management.
• Assist with administration and monitoring of Microsoft Azure cloud infrastructure including virtual machines, storage, networking, backups, and access controls.
• Support Windows Server environments including Active Directory, DNS, DHCP, Group Policy, file shares, permissions, and backup systems.
• Support IBM iSeries / AS400 connectivity including terminal access, printer sessions, user access, and ODBC/database connectivity.

• Serve as the primary IT contact for employee technical support across office and manufacturing operations.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, tablets, phones, and related business technology.
• Support wired and wireless connectivity for office users, manufacturing equipment, handheld devices, and plant‑floor systems.
• Troubleshoot hardware, software, networking, login access, file access, and connectivity issues to minimize operational downtime.
• Coordinate employee onboarding and offboarding including account setup, permissions, MFA, equipment deployment, and account deactivation.

• Support network‑connected manufacturing equipment, industrial devices, HMIs, printers, scanners, and related production systems.
• Partner with Operations, Engineering, Maintenance, and Automation teams to troubleshoot machine communication and connectivity issues.
• Maintain video surveillance systems, security cameras, badge access systems, and door access controls.
• Configure user access permissions and troubleshoot connectivity or hardware issues related to facility security systems.

• Assist with cybersecurity initiatives including endpoint…