IT Operations Technician

The IT Operations Technician is responsible for providing technical support, equipment maintenance, and day-to-day IT services throughout Patriot Healthcare. This position assists with the installation, configuration, maintenance, and troubleshooting of laptops, desktops, mobile devices, printers, phones, network equipment, and business applications.

The IT Operations Technician serves as a primary point of contact for employee technology needs and works closely with the Director of Information Technology and IT Operations Administrator to maintain reliable and secure technology services. This position plays an important role in minimizing disruptions, maintaining accurate technology records, and helping employees effectively use the systems and equipment necessary to provide high-quality care and business services.

• Install and configure laptops, desktops, mobile devices, printers, phones, scanners, and related equipment.
• Prepare and deploy equipment for new employees according to established IT standards and procedures.
• Assist with equipment installation and technology setup at Patriot Healthcare locations.
• Maintain accurate equipment assignments and inventory records.

• Perform routine maintenance and troubleshooting of company-owned technology.
• Diagnose and resolve common hardware, software, printing, mobile-device, and connectivity issues.

• Coordinate repairs, replacements, warranty services, and equipment retirement, as necessary.
• Apply approved software and operating-system updates using established procedures.

• Provide first-line technical support to Patriot Healthcare employees.
• Troubleshoot Microsoft 365 applications, Windows devices, mobile devices, printers, phones, remote-access tools, and approved business applications.
• Assist employees with password resets, multifactor authentication, application access, and other common account issues.
• Escalate complex system, network, security, or application issues when additional administrative access or technical expertise is required.
• Assist employees with the effective and appropriate use of company technology.

• Assist with employee onboarding and offboarding, including account setup, licensing, device deployment, equipment recovery, and approved access changes.
• Maintain accurate user, device, telephone, inventory, and assignment information.
• Perform routine group membership and user-information updates according to approved requests and procedures.
• Support mobile-device enrollment, application installation, and established device-management processes.

• Assist with troubleshooting wired, wireless, Internet, VPN, telephone, and other connectivity issues.
• Support installation and maintenance of network cabling, phones, printers, and related office equipment.
• Perform documented connectivity and service checks during outages and elevate infrastructure issues as appropriate.
• Assist with e-fax, telecommunications, and other approved communication services.

• Conduct IT orientation for new employees and introduce staff to company technology, security expectations, and support procedures.
• Provide basic training and assistance with Microsoft applications, mobile devices, cybersecurity awareness, and other commonly used systems.

• Maintain accurate records of equipment installations, repairs, assignments, replacements, and recurring technical issues.
• Follow and assist with maintaining IT procedures, checklists, inventories, and support documentation.
• Document unusual or recurring problems and elevate them to the IT Operations Administrator or Director of Information Technology.
• Follow established security, privacy, and regulatory requirements when handling company systems and information.

• Associate degree in Information Technology or a related field, technical certification, or equivalent combination of education and practical experience.
• Previous experience in technical support, helpdesk, desktop support, or a related role preferred.
• Working knowledge of Windows…