IT Specialist

About Engineered Products

At Engineered Products, our mission is to maximize space efficiency and redefine material handling and storage solutions. As a privately held company with over 50 years of industry experience, we have earned the trust of businesses worldwide by delivering customized storage solutions tailored to their unique needs. Our innovative approach not only streamlines space utilization and reduces costs for our clients, but also offers dynamic career opportunities across all departments.

We foster a culture of innovation and empowerment, where every team member contributes to our success by building strong internal relationships, approaching challenges with optimism and a proactive mindset, and embracing continuous learning and collaboration.

Position: IT Specialist

Reports to:

IT Manager

Location:

Easley, SC

The IT Specialist provides hands‑on technical support for employees, business systems, network‑connected equipment, and facility technology across office, manufacturing, warehouse, and remote‑user environments. This position serves as a primary point of contact for day‑to‑day IT needs and works closely with the IT Manager to maintain reliable, secure, and well‑documented technology operations.

The ideal candidate is a customer‑focused problem solver who is comfortable supporting users at all levels of the organization, troubleshooting technology in a fast‑paced manufacturing environment, and escalating complex infrastructure or security issues when appropriate.

• Provide responsive technical support for desktops, laptops, printers, scanners, tablets, phones, mobile devices, and related business technology.
• Troubleshoot hardware, software, login, email, connectivity, file‑access, printing, and application issues.
• Support Microsoft 365 services including user accounts, Exchange Online, Teams, One Drive, SharePoint, MFA, licensing, and user access requests.
• Assist with Active Directory administration, including user accounts, group memberships, password resets, file‑share permissions, and basic Group Policy support.
• Support wired and wireless network connectivity, including switch ports, wireless access points, VLAN assignments, VPN access, and basic network troubleshooting.
• Assist with support and maintenance of Ubiquiti firewalls, switches, wireless access points, and network monitoring tools under the direction of the IT Manager.
• Support IBM iSeries / AS400 users with terminal access, printer sessions, connectivity, and basic ODBC or database‑access troubleshooting.
• Assist with employee onboarding and offboarding by preparing equipment, creating accounts, assigning access, configuring MFA, and completing account deactivation tasks.
• Support endpoint security, patching, antivirus, MFA enforcement, asset tracking, and backup‑validation activities.
• Maintain accurate IT documentation, equipment inventory, support records, user procedures, and troubleshooting notes.
• Support ERP systems, business applications, reporting tools, and plant‑floor technology as needed.
• Assist with security cameras, badge‑access systems, door controls, handheld devices, and other facility technology.
• Escalate complex network, server, cloud, cybersecurity, ERP, and vendor‑related issues to the IT Manager or appropriate support provider.

• Serve as a primary contact for employee technical support requests across office, manufacturing, warehouse, and remote‑user environments.
• Install, configure, troubleshoot, and maintain computers, monitors, printers, scanners, tablets, phones, and other assigned equipment.
• Diagnose and resolve common hardware, operating system, software, printing, email, login, and connectivity issues.
• Provide clear and professional communication to users, keeping them informed on the status of their support requests.
• Document support activity, resolutions, recurring issues, and equipment assignments in the company’s IT support system.
• User Accounts and Microsoft 365 Support
• Create and maintain user accounts, email access, security groups, shared mailboxes, distribution lists, and basic permissions.
• Support Microsoft 365 applications…