Customer Service Rep Retail

Customer Service Rep Retail 101 - Full Time Job Description

Posted Thursday, June 11, 2026 at 4:00 AM

The role of a CStore CSR at The Spinx Company requires the employee to work effectively in a team environment, provide outstanding customer service, accurately and efficiently conduct various financial transactions while creating a welcoming environment in support of our Company Policies, Core Values and Operations Priorities. Job duties and responsibilities include ensuring store safety procedures are followed, food safety and sanitation standards are met or exceeded, and that food quality, consistency, and selection meet company standards and expectations.

• Anniversary Bonus ($50 every 6 months)
• Paid time off after 6 months
• 401k Retirement Plan with Company Match/Profit Sharing
• $0.25 weekly fuel discount (per gallon)
• Holiday Savings Club
• Bi-Annual Reviews
• Health Insurance
• Short Term Disability
• Tuition Assistance

• Report for scheduled shifts on time and in proper uniform with a clean, professional appearance. Adhere to the Company Personal Appearance Policy.
• All teammates are required to be cross‑trained and proficient in performing all retail and food service responsibilities associated with the Customer Service Representative (CSR) role to ensure operational flexibility and team support.
• Perform all assigned tasks and functions in such a way to keep your work environment, teammates and customers safe. Follow all safety policies and procedures while reporting any customer or employee accidents, unsafe conditions or hazards to your Store Safety Coordinator or GM.
• Provide all customers with fast, friendly and accurate service. Ensure that each customer is respected and leaves our store feeling appreciated. Immediately report any customer‑related issues or special request to management.
• Accept responsibility for having an organized work area, a clean and properly filled and faced sales floor along with spotless restrooms every hour of every day.
• Accept responsibility for the cleanliness of the exterior of the building including the grounds and forecourt.
• Agree to protect the assets of our company, including cash and inventory. Ensure that you abide by all policies and procedures as they relate to cash handling while taking responsibility for accountability.
• Adhere to all company policies as well as all local, state and federal regulations with regard to age‑restricted sale. During the purchase of an age‑restricted item, the customer must be asked if they are of legal age to purchase the product with proper  prove it. Any customer appearing under the age of 40 years must be asked to produce a valid form of identification for verification.
• Help to ensure compliance with merchandising, pricing, food service and administrative requirements established by The Spinx Company.
• Set a positive tone within the store and demonstrate knowledge of all essential store functions.
• Follow the proper flow of communication as outlined in the Store Operations Communication Guideline (When to Communicate).
• For locations that have self‑checkout, teammates may be responsible for assisting customers and expediting the line at the self‑checkout area.

• Customer Focus – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner.
• Teamwork – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We support one another and treat each other with respect, valuing each other’s talents and contributions.
• Committed to Quality – We are committed to the highest level of quality and shared responsibility in everything we do.
• Accountability – We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
• Passionate – We show pride, enthusiasm and determination in everything we do. Our positive and optimistic attitude is contagious both within our team and with our customers.
• Community Centric – We are…