Shop Technician

Service Shop Technician

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including consulting, material handling equipment, parts, and service, automated mobile robots, vision guided vehicles and automated guided vehicles, high density storage solutions including ASRS, robotic goods to person and shuttle systems, WMS/WES/WCS solutions and software, intralogistics solutions and automation including conveyor and high-speed sortation, and telematics.

Job Summary:

As a Service Shop Technician, you will perform mechanical, hydraulic, electrical, and cosmetic repairs and maintenance on electric and internal combustion lift trucks, as well as various material handling equipment and other related machinery, primarily within a supervised shop environment. Your role is essential in ensuring complete customer satisfaction by delivering high-quality service in a polite and professional manner.

Responsibilities:

• Perform quality scheduled maintenance, new equipment installations, approved modifications, and minor/major equipment overhauls, ensuring adherence to policies and procedures in a timely manner.
• Rebuild and repair components as necessary.
• Perform factory-authorized modifications per specifications.
• Problem Analysis and Resolution
• Effectively analyze problem situations pertaining to breakdowns of customer equipment and recommend actions to correct the situation.
• Observe, analyze, and determine corrective courses of action for service and repair of customer equipment.
• Perform necessary repairs to resolve analyzed situations in a professional and productive manner.
• Provide sanding, lubrication, operational testing, and minor welding within capabilities.
• Exhibit a professional demeanor and promote goodwill between the company and customers by providing a superior level of customer service.
• Provide field service support as needed.
• Prepare necessary documentation relating to each repair in a neat and accurate manner.
• Follow safety rules and ensure that hazardous waste is disposed of properly.
• Account for 100% of paid time.
• Perform parts and supply lookup and ordering.
• Responsible for keeping the work area clean and free of clutter and ensuring personal/shop tools are clean and in good repair.
• Follow Carolina Handling's safety and housekeeping guidelines when performing all repairs.
• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements:

• All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.
• High school education, plus one to three years of mechanical, electrical, and hydraulic experience in a similar environment, or equivalent in college or vocational education.
• Demonstrate good mechanical and electrical aptitude.
• Ability to read and interpret schematics and necessary service and training manuals.
• Ability to effectively utilize volt, ohm, and multi-meters.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes, and personal hand tools.
• Ability to communicate effectively with customers, management, and co-workers.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer needs.
• Ability to draw upon available support resources within the company and recognize when it is appropriate to do so.

Benefits of Joining the Team:

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:
Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing;
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:
Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits:
Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

• Comprehensive Tool Kit:
  Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.
• Annual Uniform & Boot Allowance
• Growth and Development:
  Our comprehensive training programs,…