Project Manager Biller

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

The Project Manager is responsible for leading biller payment solution projects from initiation to completion, ensuring timely delivery, alignment with client objectives, and adherence to quality standards. This Client-facing role drives collaboration across teams, addresses project challenges proactively, and supports the organization’s mission to deliver cutting‑edge Fin Tech solutions.

• Manage all phases of more complex project implementation lifecycle, from sales‑handover through to client acceptance
• Develop detailed project plans, including timelines, milestones, and resource allocation
• Monitor project performance, including scope, milestones, and budgets, to ensure successful outcomes of short and long‑term goals
• Proactively identify and resolve project dependencies and issues, escalating as necessary to maintain timelines, compliance and desired outcomes.
• Maintain accurate and relevant project documentation, including schedules, status updates, and risk logs for regular project updates to internal stakeholders.
• Ensure compliance with established project management methodologies and organizational standards.
• Ensure proper risk management by documenting all risks and employing an effective mitigation strategy.

• Build and maintain strong relationships with clients and stakeholders to ensure project success and client satisfaction.
• Proactively manage client expectations regarding progress, dependencies, risks, and changes, ensuring accuracy, transparency and alignment to project deliverables.
• Serve as the primary escalation point for addressing and resolving client concerns.

• Mentor junior team members, providing guidance and training to ensure cohesive project execution and to enhance their skills and knowledge.
• Lead cross‑functional teams to foster open communication, teamwork and accountability.
• Promote process improvements and implement best practices for project management and operational efficiency

• Stay updated on emerging technologies and industry trends to ensure the implementation of innovative solutions.
• Oversee and lead technical discussions for projects involving APIs, data integration, and web‑based solutions.
• Apply technical knowledge to ensure project deliverables meet industry standards, regulatory requirements, and client expectations.

• Maintain adequate knowledge of regulatory standards such as PCI, NACHA, and HIPAA, ensuring project compliance, adherence to regulatory requirements and industry best practices.
• Participate in required courses and industry forums to stay informed of the latest developments and trends in Fin Tech and customer experience expectations.
  
  Advocate for platform enhancements based on client feedback and industry trends.

• Education: Bachelor’s degree (Master’s degree preferred) or equivalent experience, ideally in business or technology.
• Experience: Minimum 5 years of project management experience, preferably in Fin Tech or payment solutions.
• Skills:
  • Advanced proficiency in project management tools such as MS Project or JIRA.
  • Strong communication skills for engaging with internal and external stakeholders.
  • Ability to manage multiple projects simultaneously while meeting deadlines and budget constraints.
  • Strong problem‑solving skills and analytical mindset with the ability to manage complex challenges, capacity to prioritize and adapt in a fast‑paced environment.
  • Ability to influence and foster an environment of shared accountability.
  • Ability to collaborate with…