Business Analyst; BA – Operations

Overview

Job Description BA - Operations role focuses on requirements gathering, process analysis, and documentation for aviation operational modules such as Flight Operations, Crew Scheduling, and Safety. This position acts as a bridge between business stakeholders and technology teams, ensuring that solutions meet operational needs and regulatory compliance.

• Requirements Gathering & Analysis
  • Conduct workshops and interviews to capture operational requirements for aviation workflows.
  • Perform gap analysis and identify process optimization opportunities.
• Documentation & Standards
  • Prepare BRDs, FSDs, user stories, and acceptance criteria aligned with Agile practices.
  • Maintain traceability matrices and ensure compliance with aviation standards (FAA/EASA).
• Stakeholder Management
  • Collaborate with product owners, architects, and delivery teams for scope clarity.
  • Manage change requests and perform impact analysis.
• Quality Assurance
  • Support UAT planning and execution; validate deliverables against requirements.
• Collaboration
  • Work closely with developers and architects to ensure feasibility and clarity of requirements.
• Process Modeling
  • Develop process maps, workflow diagrams, and interface data mappings for operational systems.

• Core BA Skills
  • Strong experience in requirements elicitation, gap analysis, and process modeling.
  • Expertise in BRD/FSD creation, user stories, and acceptance criteria.
  • Proficiency in tools like Jira, Confluence, MS Visio, and Azure ADO.
• Domain Knowledge
  • Deep understanding of aviation operations:
    Crew Scheduling, Flight Ops, Safety.
  • Familiarity with regulatory compliance (FAA/EASA) and airline industry standards
  • Familiarity with Crew Management Systems (CMS) and airline industry standards
• Technical Awareness
  • Basic knowledge of cloud-native platforms, API integrations, and microservices.
  • Understanding of REST APIs, Swagger/OpenAPI, and enterprise data models.
• Leadership & Behavioral
  • Excellent communication and stakeholder engagement skills.
  • Ability to work in Agile/SAFe environments and manage cross-functional teams.
  • Strong analytical and problem-solving mindset.
• Preferred Certifications
  • CBAP or PMI-PBA for business analysis.
  • SAFe® Agilist for scaled agile delivery.
  • Airline domain certifications (IATA or equivalent)
• Experience
  • 5-8+ years in business analysis roles.
  • Exposure to aviation IT systems and operational workflows.
  • Proven ability to manage requirements for large-scale aviation projects .