Sr. Operations Manager

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Sr. Field Operations Manager is responsible for managing all operational functions at a large branch or multiple branches within one area.

• Direct oversight of managers, supervisors, dispatchers/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
• Work directly with other departments to ensure excellent/positive communication within the region
• Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
• Maintain proper staffing levels to meet and exceed customer and branch needs
• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
• Work with the Area Manager and Regional Vice President to develop and implement standard practices and efficiency recommendations for assigned branch(es)
• Provide mentorship and leadership to operations managers
• Responsible for fleet DOT administration including, log books & record maintenance
• Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity where necessary
• Responsible for manager, supervisor, and employee development & conducting periodic performance reviews
• Create and maintain a positive, safe, and effective work environment
• Support the area manager as needed in the strategic planning and execution of organizational initiatives
• Operate a variety of company vehicles
• Travel 25-35% between sites and regionally as needed
• Perform other duties as assigned

This position has supervisory responsibilities.

• Minimum 2 Year / associate’s degree from two-year college or technical school or equivalent combination of education and experience.

• Minimum Years of
  
  Experience:
  
  5 of related experience and/or training
• Maximum Years of
  
  Experience:
  
  of related experience and/or training

• Valid Driver License (Class
  
  C)
• Have experience with multi-stop routing systems & dispatch procedures
• Computer knowledge (Navision, Microsoft Office & routing/logistics software)
  Strategic Leadership
• Knowledge of financial statements
• Experience managing a budget
• Knowledge of all company assets in inventory
• Knowledge of proper cleaning & repair of those assets
• Customer Service
• Team Building

• Sit while driving and stand while servicing products
• Use hands and…