Assistant Store Manager

Job Information

Category/Area of Expertise: Retail Operations

Job Requisition: 464186

Address: USA-NJ-East Brunswick-647 Route 18 South

Store Code: Human Resources - Brands (5148915)

Customer Service Manager — responsible for driving positive community impact, operational excellence, and financial success in the retail grocery environment.

• Department Management
  • Oversee the daily operations of the Customer Service departments including Front End, Online Pick-up, and Cash Office.
  • Ensure departments meet or exceed sales and profit targets.
  • Maintain high standards of sanitation and safety, ensuring compliance with all regulations.
  • Accountable for leading recruitment, hiring, and new hire orientation, while maintaining a high level of talent within the department.
• People Development and Diversity
  • Direct, oversee, and evaluate the training completion of all Customer Service department team members.
  • Monitor and evaluate associate performance and ensure associates have development plans to support professional growth.
  • Foster a culture of diversity and inclusion within the team.
  • Engage and retain associates by fostering a positive work environment.
• Labor Relations
  • Manage labor relations to ensure compliance with company policies and labor laws.
  • Address and resolve employee issues and grievances in a timely and effective manner.
• Customer Service Excellence
  • Cultivate a culture of excellence in customer service, providing best-in-class service.
  • Ensure customers experience a well-stocked store with the freshest product offerings.
  • Support team members in their training to consistently deliver exceptional customer service.
• Operational Efficiency
  • Monitor and analyze key performance metrics related to customer service and sales.
  • Identify opportunities for process optimization and implement solutions to enhance operational performance.
  • Manage departmental budgets, expenses, and financial targets to achieve profitability goals.
• Compliance and Safety
  • Ensure all departments comply with company policies and regulatory requirements.
  • Conduct regular safety audits and training sessions.
  • Maintain a clean and safe working environment for all associates.
• Community Engagement
  • Actively engage with the local community to understand their needs.
  • Develop and maintain positive relationships with community organizations, schools, and other stakeholders.
  • Coordinate and participate in community events, outreach programs, and charitable initiatives.

• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office.
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience.
• Highly motivated, results-oriented, and a self-starter with a proven track record of success.
• Strong ability to influence and communicate effectively across different functions.
• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously.
• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals.
• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders.
• High level of customer service skills, with a genuine passion for exceeding customer expectations.
• Creative and strategic thinking abilities to drive innovation and continuous improvement.
• Effective organizational and time management skills to ensure efficient operations.
• Ability to work flexible hours, including weekends and holidays.

S:$64,800-$97,200 12.5% bonus based on company performance

• 401(k) with 5% employer match available on Day One of employment
• Dependent Care flex Spend accounts
• Dependent life insurance
• Discounts on theme park tickets, vehicle purchases and travel through Life Mart
• Employee Assistance Program
• Exclusive 5% associate discount on most purchases made in-store and online
• Health Advocate Concierge Service
• Life Insurance
• Medical, dental, vision and pharmacy benefit plans for you and your dependent starting on Day One
• My…