Sales Development Manager

SELECCIÓN Consulting, a leading SAP consulting firm, represents innovation in SAP services. Our mission is to be your partner of choice for digital needs. SELECCIÓN excels in advisory, projects, managed services, and staff augmentation. With the introduction of RISE, we enhance your digital experience, providing speed, agility, and cost efficiency for maximum returns on your digital investments.

The Sales Development Manager will build and scale Seleccion's outbound sales development function, generating qualified pipeline for our Service Now consulting, implementation, resale, and managed services practice. SDRs own the outbound playbook for Service Now-specific buyer personas, and work closely with sales and practice leadership to convert prospecting activity into a healthy, forecastable pipeline.

You should be someone who already speaks the language of the Service Now ecosystem - you know the difference between an ITSM buyer and an HRSD buyer, you understand how partners and resellers fit into Service Now's go-to-market, and you can coach a Sales members to have credible, informed conversations with IT, HR, security, and customer service stakeholders from the first outreach.

• Build and continuously refine outbound prospecting playbooks tailored to Service Now buyer personas CIOs, CTOs, ITSM directors, HRSD leaders, Sec Ops leaders, and CSM/FSM stakeholders.
• Set pipeline generation targets and activity metrics (calls, emails, meetings booked, opportunities created) and track the team against them weekly.
• Partner with Account Executives and sales leadership on account-based prospecting for named/target accounts and Service Now partner-sourced leads.
• Work with marketing to convert campaign, event, and webinar leads, and to align outbound messaging with Service Now platform releases and roadmap.
• Coach Sales reps on Service Now platform positioning (ITSM, CSM, HRSD, Sec Ops, FSM) and how Seleccion differentiates from other systems integrators and resellers.
• Own SDR tooling and process - CRM hygiene, sales engagement platforms, intent/signal data, and call coaching.
• Report pipeline health, conversion rates, and team performance to sales and practice leadership on a regular cadence.
• Stay current on Service Now's product roadmap, partner program changes, and competitive landscape, and translate those changes into SDR talk tracks.
• 4+ years of B2B sales development experience, including 1-2+ years managing or leading an SDR/BDR team.
• Direct experience selling into, or supporting sales for, the Service Now ecosystem as a Service Now partner, reseller, ISV, or at Service Now itself with working fluency in Service Now terminology, buyer personas, and platform modules (ITSM, CSM, HRSD, Sec Ops, FSM).
• A track record of building repeatable outbound processes and consistently hitting pipeline targets.
• Hands-on experience with CRM and sales engagement tools (e.g., Salesforce, Hub Spot, Outreach, Salesloft, or similar).
• Excellent written and verbal communication skills, including comfort presenting pipeline metrics and forecasts to leadership.
• Bachelor's degree or equivalent professional experience.

• Service Now certifications (e.g., Certified System Administrator or a platform-specific certification).
• Experience selling or supporting managed services / MSP engagements, not just implementation projects.
• Familiarity with partner-sourced or co-sell pipeline motions within the Service Now partner ecosystem

SELECCION CONSULTING LLC is an equal opportunity employer, providing equal employment opportunities to applicants and employees without regard to race, color, creed, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.