Railcar Operations & Customer Service Agent

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work
, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser family of companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit

This position is responsible for coordinating railcar maintenance events and providing comprehensive administrative support to site operations, human resources, and management. This role serves as the primary customer contact for railcar repair, cleaning, and coating activities while also supporting payroll, onboarding, office operations, and compliance functions. The position ensures all work is performed in accordance with CF Rail Services (CFRS) policies.

This role supports all departments at the site, and plays a critical role in customer satisfaction, operational efficiency, and administrative accuracy.

• Learn and adhere to all CFRS safety procedures.
• Maintain a clean and orderly work area in compliance with CFRS, OSHA, and environmental regulations.
• Wear PPE in appropriate areas.
• Assist EH&S & Quality with coordination of safety meetings, training records, and compliance documentation.
• Track employee safety shoe and eyewear allowances.
• Support internal and external audits by providing BRCs, invoices, purchase orders, and other documentation as requested.

• Serve as the primary customer contact for railcar maintenance, repair, cleaning, and coating services.
• Communicate customer expectations to shop personnel and provide regular status updates to customers.
• Lead, coordinate, and attend customer-required status update conference calls.
• Manage the car shopping event using multiple systems in accordance with CFRS policies and procedures.
• Prepare railcar files with required forms, documentation, drawings, and service information.
• Update Keystone daily to ensure repair estimates, Work Center updates, POD status, and document uploads are accurate.
• Participate in production meetings.
• Submit required daily data including air brake testing, component IDs, EHMS alerts, UMLER, Railinc, and DDCT reporting.
• Prepare waybills using Class I and short line railroad systems.
• Close completed car files and upload required documentation into Keystone.

• Manage all billing functions including invoice submission, exception billing coordination, and customer portal uploads.
• Process weekly and month-end invoicing to ensure accurate capture of shop performance.
• Prepare inbound/outbound reports and railroad reporting as required.

• Perform general office and administrative duties including answering phones, mail distribution, filing, copying, and faxing.
• Coordinate office shipments and maintain office inventories.
• Coordinate pre-employment screening and onboarding activities with Human Resources.
• Conduct new hire orientation and administer onboarding documentation.
• Track 90-day evaluations and benefit eligibility timelines.
• Assist with annual benefit renewals.
• Prepare warning and termination documentation as directed.

• Review timecards and prepare timecard reports for Operations Manager approval.
• Maintain employee records including PTO, vacation, and attendance tracking.
• Enter employee labor cards and documentation into Keystone.

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Responsibilities include the…