Receptionist, Administrative​/Clerical

Receptionist at Little Bird Wellness

Job Description
About Little Bird Wellness

Little Bird Wellness is a community-centered wellness practice offering massage therapy, skincare, nutrition, and holistic services across three Connecticut locations. Our reception team plays a vital role in creating a calm, welcoming experience for clients while supporting the smooth daily operation of the offices.

We are looking for a reliable, organized, and people-oriented receptionist who enjoys being the first point of contact and helping the day run well—for clients and practitioners alike.

The Receptionist is responsible for front desk operations, client communication, and office flow during scheduled shifts. This role requires attention to detail, clear communication, and the ability to multitask while maintaining a warm, grounded presence.

Receptionists are essential to how clients experience Little Bird Wellness from the moment they reach out to the moment they leave.

• Serve as the primary point of contact for clients in person, by phone, text, and email
• Answer questions about services, scheduling, and office logistics
• Schedule appointments accurately and efficiently
• Assist clients with planning services such as couples sessions and spa days
• Ensure all client communication is responded to in a timely and professional manner

• Manage daily check-in and check-out processes
• Maintain accurate schedules and calendars for both offices
• Monitor bookings to prevent errors, overlaps, or gaps
• Handle payments, gift cards, and retail purchases
• Support a smooth transition between client appointments

• Maintain a clean, calm, and organized front desk and shared office spaces
• Support practitioners by helping the office run efficiently throughout the day
• Rotate and manage laundry as needed during shifts
• Assist with light office tasks that support daily operations
• Weekend shift: deep cleaning of office (dust, vacuum, clean bathrooms)

• Track and update office supplies and retail inventory according to established procedures
• Update inventory systems on assigned schedules
• Communicate supply needs or issues promptly to management
• Follow all operational procedures outlined in the program management system

This role is a great fit for someone who:

• Enjoys working with people and providing excellent customer service
• Is organized, dependable, and detail-oriented
• Can manage multiple tasks while staying calm and professional
• Communicates clearly and kindly with clients and team members
• Is comfortable learning and following established systems and procedures
• Values teamwork and contributing to a supportive work environment

• Strong verbal and written communication
• Comfort using scheduling and office software (training provided)
• Basic retail and payment handling experience preferred
• Ability to work independently while supporting a team-based environment
• Physically comfortable with operations of laundry, inventory management, and cleaning of our two-story office building

• Customer service: 1 year (Required)
• Administrative: 1 year (Preferred)