IT Specialist (Custspt)(Title 32) with Security Clearance

Position: IT SPECIALIST (CUSTSPT)(Title 32) with Security Clearance
Duties

JOB SUMMARY:

The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications. NATIONAL GUARD MEMBERSHIP IS REQUIRED. This is an excepted position that requires membership in a compatible military assignment in the Connecticut Air National Guard.

The major duties include, but are not limited to:
* Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.
* Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.
* Provides customer technical assistance and support for all users.
* Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.
* Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Requirements Conditions of employment
* National Guard Membership is required.
* Males born after 31 December 1959 must be registered for Selective Service.
* Federal employment suitability as determined by a background investigation.
* Must meet Compatible Military Assignment within one year from placement.
* Wear of the military uniform is mandatory.
* Direct Deposit is mandatory.
* Must be able to obtain and maintain a secret security clearance.
* Must possess a valid state drivers license.
* Incumbent is required to serve a 2-year trial/probationary period.
* Incumbent shall comply with the requirements of the certification program and will be required to obtain and maintain certification. Certification requirements are outlines in DoD Instruction 8570.01-M. Qualifications GENERAL

EXPERIENCE:

Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

SPECIALIZED

EXPERIENCE:

Your resume and any other supporting documentation you wish to provide must clearly substantiate you currently possess the required length of specialized experience in the following: GS-09 REQUIRES 24 MONTHS:
* Experience, education, or training in analysis of the interrelationship of pertinent components of the system.
* Experience planning the sequence of actions necessary to accomplish the assignment.
* Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. GS-11 REQUIRES 36 MONTHS:
* Experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.
* Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.
* Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.
* Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

KNOWLEDGE, SKILLS AND ABILITIES:

* Knowledge of customer service and support principles and methods sufficient to manage the customer support help desk operations involving the delivery of a full range of customer support services to all serviced organizations.
* Knowledge of network configuration techniques, computer equipment and assigned system software to determine source of failures.
* Knowledge of current state-of-the-art system software to include operating systems as well as functional application software.
* Knowledge of how the hardware, software and network infrastructure related to the serviced systems along with an understanding of how they integrate together sufficient to analyze problems reported to distinguish between hardware, software, network and user related problems.
* Skill in providing staff advice, planning, user assistance/training and evaluation services and functions within each specialty area.
* Knowledge of a wide variety of applications, operating systems,…