East Hartford Collision Center Manager

Job Details

Job Location:

East Hartford, CT 06108

Salary Range: $ - $ Base+Commission/year

Responsible for running an efficient and profitable Collision Center.

• Financial:
  • Operate the department at the standards and metrics set by the Fixed Operations Director, ensuring maximum production while controlling costs.
  • Forecast goals and objectives yearly or as needed.
  • Attain top level recognition with any and all insurance relationships.
  • Keep all schedules and receivables current.
• Employee:
  • Create an environment that encourages open dialogue and strong morale between yourself and your team and within your team.
  • Foster an atmosphere of learning, helpfulness and development within your team.
  • Keep employee turnover less than or equal to the standard established by your Fixed Operations Director.
  • Hold your team to the standards established and ensure they receive regular feedback and employ crucial conversations, to include written performance plans or disciplinary action when needed.
• Manufacturer/Insurance companies:
  • Maintain a strong and healthy relationship with the factory and our Insurance providers.
  • Ensure training compliance, facility standards or any other requirements mandated by the factory or Insurance carrier.
  • Keep complete and accurate warranty paperwork or insurance documentation that meet all the requirements of the factory Warranty Policy and Procedures manual (check with your service managers) or Insurance company.
• Customer:
  • Maintain manufacturer customer satisfaction scores or other related standards (ex. retention) at or above factory standards.
  • Be focused on social media responsiveness and the need for quick resolution to your customers concerns.
  • Google ratings or comparable social media standings must be kept at the levels dictated by your Fixed Operations Director.
• Technology:
  • Embrace ALL of the technology at your disposal and ensure you have a complete understanding and working knowledge of them.
  • Hold your staff accountable on the utilization of the technologies and provide regular feedback and coaching to your team to ensure maximum effectiveness of your tools.
  • Proactively seek out and be aware of new technologies of interest and present them to your Fixed Operations Director.

• High School Diploma
• 5+ years’ experience in a collision center and/or customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
• Ability to stay on feet for entire shift.