Customer Care Specialist

Customer Care Specialist

Location:

East Hartford, CT 06108

Schedule:

Monday – Friday, 8:30 AM – 5:00 PM Pay Rate: $19.94/hr

We are seeking Customer Care Specialists to serve as the first point of contact for consumers seeking assistance with program information, account access, and password resets. This role requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service in a high-volume call center environment. This is a fully onsite position with weekends off.

• Serve as the initial point of contact for customer inquiries related to program services and benefits.
• Provide professional telephone support to consumers and providers.
• Assist customers with account access and password reset requests.
• Accurately document all customer interactions within internal systems.
• Escalate calls appropriately according to established procedures.
• Communicate complex information clearly and effectively.
• Log and track customer inquiries, concerns, and complaints.
• Identify trends and recommend service improvements.
• Resolve customer concerns while maintaining a high level of professionalism.
• Meet daily performance metrics related to quality, productivity, and customer satisfaction.

• High School Diploma or GED required.
• Minimum of six months of call center experience required.
• Associate degree or higher may be considered in lieu of call center experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and customer service abilities.
• Ability to navigate multiple computer applications simultaneously.
• Strong attendance and reliability record.
• Comfortable handling high-volume inbound calls.
• Passion for helping customers and delivering positive outcomes.

• Must be at least 18 years old.
• Must pass a 30 WPM typing test.
• Must successfully complete a customer service assessment.
• Must pass a criminal background check.
• Must pass a drug screening.

• Call center experience
• Customer service experience
• Data entry
• Conflict resolution
• Multi-tasking
• Computer proficiency
• Documentation accuracy
• Telephone support
• Problem-solving

• Consistent Monday-Friday schedule
• No weekends required
• Stable full-time hours
• Professional office environment
• Opportunity to make a direct impact by helping customers resolve important issues