Bilingual Healthcare Call Center Representative

Job Category

Customer Service

Overview

Description

Job Overview:
Busy Ophthalmology practice with 10 locations in CT, looking for Bilingual Healthcare Call Center Representative to join our team in East Hartford. The call center customer service associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior and provide general office support with a variety of clerical activities and related tasks.

Essential responsibilities include but are not limited to: managing large amounts of inbound calls in a timely manner; route calls to appropriate resources; identify patients needs and clarify information, research issues and provide solutions and/or alternatives, enter patient information into the system and obtain and verify patient demographics. Update existing patient information and scan documentation into the patients electronic chart Schedules appointments, and verifies insurance benefits and co-payments,

Requirements:
Ability to handle call volume with grace and a friendly customer service attitude. Willing to learn new skills within a 6 month time period and be available to work Monday through Friday. Data entry and typing skills, active listening skills, problem solving, solid verbal written, interpersonal and organizational skills Customer Service and adaptability to differing personality types, ability to multi-task and mange time effectively, team work and maintain confidentiality.

Bilingual (Spanish) writing and speaking skills are required

Ophthalmology experience preferred

Benefits include paid vacation/holidays, health insurance and 401(k) profit sharing

Benefit Conditions:

• Waiting period may apply

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Job Type: Full-time

Pay: $16.81 - $18.91 per hour

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Do you or have you worked in a healthcare call center environment?
• Do you have Ophthalmology practice experience?