Customer Technical Service Principal Engineer - Onsite

Overview

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone.

Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

What You Will Do:

This position is in the Commercial Engines Engineering, PW1500G/PW1900G/PW800 (24K) Customer Technical Services team, for a Principal Engineer focused on Hot Section (Combustor, Diffuser, High Pressure Turbine, and Turbine Intermediate Case) hardware. Our focus is to manage and resolve technical issues for Hot Section hardware to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&C’s), In-Flight-Shut-Down (IFSD) rate, reduction of maintenance burden, etc.

This assignment offers interesting and exciting insight to the engineering support of our airline customers, engine shops, and airframers. Job requires flexibility and adaptability to rapidly changing requirements and priorities, and ability to multitask across several engine disciplines, hardware, and/or across several GTF engine models and customers. This role is ideal for individuals who thrive in a fast-paced, customer-facing environment and enjoy solving complex technical challenges.

Your expertise and dedication will directly contribute to the safety and reliability of our customers’ operations.

The PW1500G/PW1900G/PW800 Customer Technical Service Principal Engineer will focus on the specific task requirements as follows:

• Collaborate Globally:
  Interface with commercial airline operators, MRO shops, worldwide P&W Field Service Representatives, and airframe companies (Airbus/A220, Embraer/E190) with a focus on Combustor, Diffuser, High Pressure Turbine and Turbine Intermediate Case hardware.
• Coordinate data development with the PW800 program and in-service engineering teams.
• Develop Technical Data:
  Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, Service Bulletins and other maintenance documents to support airline customers.
• Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals and Clean, Inspect & Repair (CIR) manuals.
• Support Critical Operations:
  Receive and respond to customer technical questions to keep fleets flying and maintain MRO shop throughput.
• Participate in airline and MRO engine shop customer meetings, conferences, customer council calls as well as releasing All Operator communications and Service Information Reports through development and presentation of relevant engineering material.
• Interface with Industry Experts:
  Coordinate and collaborate with the Program Office, Customer Field Directors (CFDs), Component Integrated Product Teams (CIPTs), regulatory authorities, maintenance data authors, field service representatives, Customer Service Managers, Safety Review Board, and program partners to assess, plan and implement technical and logistic fleet management solutions.
• Drive Continuous Improvement:
  Implement process improvements to achieve / exceed Eagle Net case metrics associated with on-time delivery of technical case responses and Turn Around Time for both AOG and non-AOG events.

• Bachelor’s Degree in Science, Technology, Engineering or Mathematics (STEM) field with 8+ years of Engineering experience, or 5+ years with an advanced degree.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• Must be willing to travel to various domestic and international Airline Customers, Partners/Suppliers, Repair, and MRO organizations, typical travel 10-20%.

• Direct knowledge and experience dealing with commercial airline customers & MROs
• Work…