OCE Program Customer Technical Service Engineer – Onsite

Date Posted:

Country:
United States of America

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type:
Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:
None/Not Required

Security Clearance Status:
Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone.

Bring your passion and commitment and we’ll welcome you into a tight‑knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

• Collaborate Globally:
  Work directly with airline customers and Maintenance, Repair, and Overhaul engine shops worldwide to support PW4000/2000‑powered aircraft, with a focus on Fan, Compressors, Mechanical Systems, and Nacelle.
• Investigate & Recommend Solutions:
  Lead engine event investigations to identify root causes, resolve operational challenges, and provide expert guidance on troubleshooting, service bulletin retrofits, and engine manual interpretation.
• Develop Technical Data:
  Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, and other maintenance documents to support airline customers. Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals, Clean, Inspect & Repair (CIR) manuals, and Maintenance Planning Guides.
• Collaborate with Industry Experts:
  Serve as a technical liaison to Pratt & Whitney’s Product Safety, Certification & Validation team, as well as airframer teams, to address modifications, inspections, and maintenance of high‑performance engines.
• Support Critical Operations:
  Triage urgent Aircraft‑On‑Ground requests, providing timely solutions to keep fleets flying. Occasional weekend or off‑hours support may be required, with a company cell phone provided.
• Empower Customers:
  Assist airline engineers, maintenance control technicians, and Pratt & Whitney Field Service Representatives in resolving complex, on‑site technical challenges.
• Drive Continuous Improvement:
  Identify recurring issues and propose innovative solutions to enhance support processes.

This role is perfect for individuals who thrive in a fast‑paced, customer‑facing environment and enjoy solving complex technical challenges. Your expertise and dedication will directly contribute to the safety and reliability of our customers’ operations.

• Bachelor’s Degree in Engineering
• 5 years of Engineering experience, or 3 years with an advanced degree
• U.S. citizenship is required as only U.S. citizenare authorized to access information under this program contract.
• Occasional weekends and off hours are required.

• Airline field support is preferred
• Engine or aircraft maintenance experience highly preferred

• Travel the world and connect with industry leaders at annual conferences and events.
• Build meaningful relationships with global airline customers and MRO partners.
• Gain hands‑on experience with cutting‑edge aerospace technology.
• Be part of a team that values innovation, collaboration, and continuous improvement.

Relocation Eligibility. This role is onsite. Salary range: 86,800 USD–165,200 USD. Eligible applicants may receive a comprehensive benefits package including medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, holidays, and additional incentives as applicable.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.