CTS - Section - Field Service Engineer; Onsite

Overview

Location: US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Date Posted:

Country: United States of America

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

• Work directly with airline customers and Maintenance, Repair and Overhaul (MRO) engine shops around the world that operate PW4000/2000 powered aircraft specific to Hot Section Turbine hardware and Controls/Systems.
• Provide guidance and recommendations regarding on-wing and off-wing operational troubleshooting and problem resolution, service bulletin retrofit activities, and engine manual interpretation.
• Engage CIPT engineering with the field service plan to implement hardware changes introduced by the PCIR EC process to ensure customer satisfaction.
• Participation in airline customer meetings, conferences, customer council calls, as well as releasing All Operator Communication (AOC) wires and Service Information Reports (SIR).
• Initiate technical data development of Engineering Authorization (EA), Special Instructions, and other documents for on wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM), Engine Manual (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guide (MPG) in support of airline customers.
• Interface with the following organizations to ensure clear, accurate and timely data development of engine inspection/maintenance data:
  Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), Customer Service/Client Managers, MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups.
• Provide technical support interface with Pratt & Whitney Product Safety, Certification & Validation (PSCV) as well as airframer teams regarding the modification, inspection, and maintenance of engines.
• Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary.
• Triage urgent and Aircraft-On-Ground requests.
• Evaluate data provided and provide troubleshooting and continue-in-service guidance and recommendations.
• Assist customer engineers, maintenance control technicians and Pratt & Whitney's Field Service Representatives (FSR) in resolving on-site technical challenges.
• Provide support to our MRO network for urgent technical issues that may be causing work stops or delays.
• Ability to cover on occasion customer issues, including nights, weekends, and holidays.

• A Bachelor’s degree in engineering
• 5+ years of Engineering experience or 3+ years with an advanced degree.
• U.S. person or eligible to obtain necessary export authorization required.

• Understanding of hot section engine hardware such as hubs, airfoils, seals, and cases
• Exemplary verbal and written communication to provide clear instructions and answers to customers.
• Knowledge and experience with P&W engines.

• Benefits
• Relocation Package

In addition to transforming the future of flight, we are also transforming how and where we work. This role is Onsite:
Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our…