Principal Field Service Engineer; Onsite

Technical Customer Support Engineer – Pratt & Whitney. This role supports the PW4000/2000 engine family by working with airline customers and maintenance shops worldwide.

• Collaborate globally with airline customers and MRO shops to support PW4000/2000-powered aircraft, focusing on fan, compressors, mechanical systems and nacelle.
• Lead engine event investigations to identify root causes, resolve operational challenges and provide expert guidance on troubleshooting, service bulletin retrofits and engine manual interpretation.
• Initiate and oversee the creation of engineering authorizations, special instructions and other maintenance documents to support airline customers.
• Update aircraft maintenance manuals, engine manuals and maintenance planning guides.
• Serve as a technical liaison to Pratt & Whitney’s Product Safety, Certification & Validation team and to airframe teams for modifications, inspections and maintenance of high‑performance engines.
• Triage urgent aircraft‑on‑ground requests to keep fleets flying; occasional weekend or off‑hours support may be required.
• Assist airline engineers, maintenance control technicians and field service representatives in resolving complex on‑site technical challenges.
• Identify recurring issues and propose innovative solutions to improve support processes.

• Bachelor’s degree in engineering.
• 8+ years of engineering experience, or 5+ years with an advanced degree.
• U.S. citizenship is required.
• Ability to travel up to 5% of the time.

• Airline field support experience.
• Engine or aircraft maintenance experience.

• Travel the world at annual conferences and industry events.
• Build relationships with global airline customers and maintenance partners.
• Hands‑on experience with cutting‑edge aerospace technology.
• Opportunity for professional growth and continuous improvement.
• Company‑provided cell phone for on‑call support.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with disabilities and protected veterans in compliance with the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.