Principal CTS - Section - Field Service Engineer - Onsite

Job Overview

Pratt & Whitney’s Operational Commercial Engines (OCE) Customer Technical Services (CTS) team needs an engineer to manage and resolve technical issues for PW2000 and PW4000 hot section hardware in East Hartford, CT. The role involves ensuring engine safety, maintaining operational metrics, and reducing maintenance burden for customers.

• Work directly with airline customers and MRO engine shops worldwide that operate PW4000/2000 powered aircraft for Hot Section Turbine hardware and Controls/Systems.
• Provide guidance on on‑wing and off‑wing operational troubleshooting, service bulletin retrofit activities, and engine manual interpretation.
• Engage CIPT engineering with the field service plan to implement hardware changes introduced by the PCIR EC process.
• Participate in airline customer meetings, conferences, customer council calls, and release All Operator Communication wires and Service Information Reports.
• Initiate technical data development of Engineering Authorization (EA), Special Instructions, and other documents for on‑wing and engine shop maintenance data in manuals such as the AMM, EM, CIR, and MPG.
• Interface with Aftermarket and Sustainment Engineering, Fleet Management Programs, Customer Service/Client Managers, MRO/Engine Overhaul organizations, Standard Practices, CIPT’s and Chief Engineer’s office, Structures, and Performance Analysis groups to ensure accurate and timely data.
• Provide technical support interface with Pratt & Whitney Product Safety, Certification & Validation (PSCV) and airframe teams on modification, inspection, and maintenance of engines.
• Triage urgent and Aircraft‑On‑Ground requests, evaluate data, and provide troubleshooting and continue‑in‑service guidance and recommendations.
• Assist customer engineers, maintenance control technicians, and Pratt & Whitney Field Service Representatives in resolving on‑site technical challenges.
• Support the MRO network for urgent technical issues that may cause work stops or delays.
• Cover occasional customer issues including nights, weekends, and holidays as required.

• Associate or Bachelor’s degree in engineering.
• 8+ years of engineering experience or 5+ years with an advanced degree.
• U.S. person or eligible to obtain necessary export authorization.
• Excellent verbal and written communication skills with clear customer instruction and responses.

• Understanding of hot section engine hardware such as hubs, airfoils, seals, and cases.
• Knowledge and experience with Pratt & Whitney engines.
• Experience in customer‑facing technical service roles.

Relocation package offered. Eligible employees may receive medical, dental, vision, life insurance, short‑term and long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, parental leave, paid time off, and holiday benefits. Additional annual incentive compensation plans may apply depending on the level of the position.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with applicable laws.