Field Service Engineer Team Lead; Onsite

Field Service Engineer Team Lead

Pratt & Whitney is seeking a Field Service Engineer Team Lead to join the Operational Commercial Engines Customer Technical Services team, supporting the global PW2000 and PW4000 engine fleet. In this role, you will lead the resolution of complex technical issues related to hot section and controls hardware while partnering with customers, Maintenance, Repair and Overhaul facilities, and cross-functional engineering teams.

Your work will directly contribute to engine safety, fleet reliability, operational performance, and reduced maintenance burden for our customers by improving key metrics such as dispatch reliability, in-flight shutdown rates, unscheduled engine removals, and shop turnaround time.

What You Will Do:

• Lead and develop a team of Customer Technical Services engineers by prioritizing customer requests, removing roadblocks, mentoring and developing talent, supporting resource planning, and driving technical issues to timely resolution.
• Serve as the primary technical advisor for global airline customers, Maintenance, Repair and Overhaul facilities, and Pratt & Whitney Field Service Representatives, providing expert guidance on hot section and controls systems, operational troubleshooting, engine manual interpretation, service bulletin implementation, and urgent Aircraft-On-Ground events to ensure safe and reliable engine operation.
• Partner across Pratt & Whitney engineering and program organizations—including Component Integrated Product Teams, Product Safety, Certification & Validation, Aftermarket & Sustainment Engineering, Fleet Management Programs, Chief Engineers, Performance Analysis, and airframe manufacturers—to resolve technical issues, monitor fleet health, implement engineering changes, and enhance customer satisfaction.
• Develop, authorize, and communicate engineering authorizations (EA's), maintenance documentation, and customer technical communications supporting engine inspection, overhaul, and operational guidance.
• Represent Pratt & Whitney in customer-facing engagements by leading technical discussions during airline meetings, conferences, customer councils, and operational reviews, while evaluating fleet and engine data to provide troubleshooting recommendations and continue-in-service guidance.
• Support global fleet operations by ensuring technical procedures and maintenance guidance are available, providing rapid support to airline and Maintenance, Repair and Overhaul customers to minimize operational disruptions and maintenance delays.
• Schedule:
  
  Support on-call schedule for urgent customer and operational issues, ensuring timely response during occasional nights, weekends, and holidays.
• Travel Requirement:
  Up to 10%, Domestic and International.

What You Will Learn:

• Lead a high-performing team of customer service engineers supporting a global commercial engine fleet.
• Build expertise in troubleshooting engine problems, fleet safety, field service engineering, and airline operations.
• Influence product improvements and engineering decisions that enhance safety, reliability, and customer satisfaction.
• Expand your leadership skills while growing your technical expertise within one of the world's leading aerospace organizations.

Qualifications You Must Have:

• A Bachelor's degree in Engineering and 10 years of prior relevant experience, or an Advanced degree and 7 years of prior relevant experience. Relevant experience:
  Supporting aerospace systems, turbine engine hardware, or engine component systems in an operational environment; demonstrated success in technical troubleshooting, customer support, cross-functional engineering collaboration, and leading technical teams or projects to resolution.

Qualifications We Prefer:

• Working knowledge of gas turbine control systems and hot section hardware, including hubs, airfoils, seals, cases, and engine control systems such as pumps and heat exchangers.
• Experience supporting Pratt & Whitney commercial engines, with knowledge of the PW2000 and/or PW4000 engine families preferred.
• Strong verbal and written communication skills with the ability to communicate complex technical information clearly and effectively to customers, MROs, and cross-functional teams.
• Demonstrated ability to build strong customer relationships while delivering timely, technically sound solutions in a fast-paced operational environment.
• Experience leading technical teams, mentoring engineers, or coordinating cross-functional engineering efforts.

What We Offer:

• Eligible for Relocation.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance,…