Principal Field Service Engineer (Onsite

Principal Field Service Engineer

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

We're seeking a Principal Field Service Engineer to join our Commercial Engines Customer Technical Services team, supporting the global PW2000 and PW4000 engine fleet. This is a highly visible technical role where you'll partner directly with airline customers, maintenance organizations, and internal engineering teams to solve complex operational challenges, improve fleet reliability, and represent Pratt & Whitney as a trusted technical advisor.

What You Will Do:

• Serve as the primary technical advisor for airline customers and Maintenance, Repair & Overhaul (MRO) facilities supporting the global PW2000 and PW4000 engine fleet, providing expertise in fan, compressor, mechanical systems, and nacelle components.
• Lead complex engine event investigations, perform root cause analyses, and develop technical solutions that improve fleet reliability, safety, and operational performance.
• Partner with cross-functional engineering, Product Safety, Certification & Validation, and airframer teams to resolve technical issues, support engine modifications, and maintain continued airworthiness.
• Develop and review Engineering Authorizations (EAs), Special Instructions, and maintenance documentation while contributing to updates for engine manuals and other technical publications.
• Provide timely technical support for Aircraft-On-Ground (AOG) events and other critical operational issues, collaborating with airline engineers, maintenance teams, and Pratt & Whitney Field Service Representatives.
• Identify recurring fleet trends and recommend process and product improvements that enhance customer support, engine reliability, and operational efficiency.
• Occasional weekend and after-hours support are required to assist with urgent customer needs and Aircraft-On-Ground (AOG) events.
• Approximately 5% domestic and international travel is required for customer meetings, technical conferences, and safety or operational event investigations.

What You Will Learn:

• The opportunity to become a recognized technical expert supporting one of the industry's most respected commercial engine platforms.
• Exposure to global airline operations and collaboration with customers across multiple regions.
• Opportunities to lead high-impact technical investigations and influence product reliability and operational excellence.
• Cross-functional experience working with engineering, product safety, certification, and field service organizations.
• Career growth within one of the world's leading aerospace and defense companies.

Qualifications You Must Have:

• Bachelor's degree in Aerospace Engineering or Mechanical Engineering and 8 years of aerospace engineering experience; or an Advanced degree in a related field with 5 years of aerospace engineering experience.

Qualifications We Prefer:

• Experience providing technical support to airline customers or Maintenance, Repair & Overhaul (MRO) organizations.
• Experience with aircraft engine maintenance, troubleshooting, or field service support.
• Familiarity with commercial aircraft engine systems, maintenance documentation, and operational support processes.

What We Offer:

• Eligible for Relocation.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Specific benefits are dependent upon the specific business unit as well as…