Front Office Support

Overview

Join to apply for the Front Office Support role at Glass America
.

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

Location:

East Hartford, CT.

• Full-Time (30 or more hours per week) employees enjoy
• 80 hours of accrued paid time off annually
• 80 hours of paid parental leave
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Free prescription or non-prescription safety glasses each year
• Career development and progression opportunities
• Be part of a company that does business in 38 states and continues to grow

• Professionally handle customer interactions and general inquiries, both in person and over the phone
• Have a sense of urgency when scheduling customer appointments
• Maintain regular communication with Auto Glass Technicians in the field
• Utilize our software to note conversations, enter sales information and update customer records as needed
• Follow our step-by-step process to provide quotes on installation and repair services
• Take proactive actions to help your team meet shop production goals and budgetary objectives
• Pivot to provide additional assistance to the dispatch/parts team when needed

• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails
• Comfortable in a customer facing, front line role
• Reliable and dependable hard worker with a positive demeanor
• High aptitude for technology with strong typing and data entry skills
• Process driven with the understanding of how to manage inventory levels
• Ability to work some Saturdays and overtime as necessary
• General knowledge of automobile functions and systems
• Auto Parts and/or Dispatcher experience is highly desirable

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Motor Vehicle Manufacturing

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.