Center Specialist

Overview

The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential.

Goodwin University's Welcome Center is looking for a Full-time Welcome Center Specialist to join our team. As a Welcome Center Specialist, you are the first point of contact and will greet, direct and advise guests visiting the University.

• Manage Welcome Center front desk area
• Answer all incoming calls and transfer to proper department
• Greet and direct guests and visitors to appropriate department
• Manage incoming and outgoing mail
• Maintain supplies inventory
• Organize and confirm online room inquiries
• Distribute and track parking registration for students, staff and faculty
• Conduct all work in a safe manner and follow all work safety practices
• Work some evening and weekend hours as needed
• Walk students and visitors to appropriate departments if necessary
• Perform administrative Welcome Center tasks
• Work closely with security team

• Performs similar or related work as required, directed or as situation permits
• Continues professional development and training; keeps current with trends
• Assists other department staff as needed to promote a team effort

• Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity
• Knowledge of Microsoft Suite, including Word, Excel, PowerPoint and Outlook
• Ability to utilize a multi-line phone system
• Solid interpersonal skills
• Attention to detail; observant

Education, Training and

Experience:

• Associate's degree
• At least one year of customer service experience

• Work Environment None, Outdoor Weather Conditions, Work with fumes or airborne particles, Work near moving mechanical parts, Risk of electrical shock, Vibration
• Physical Activity Standing, Walking, Sitting, Talking & Hearing, Using hands/fingers to handle/feel, Climbing or balancing, Bending, pulling, pushing, Driving
• Lifting Requirements Up to 25 pounds;
  Up to 50 pounds;
  Up to 75 pounds;
  Up to 100 pounds

• Close vision (i.e. clear vision at 20 inches or less)
• No special vision requirements

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401k employer match
• Employee & dependent life insurance
• Great tuition benefits for employee, spouse & dependents
• PTO program/ Flexible schedules

This job description does not constitute an employment agreement between Goodwin University and employee. It is used as a guide for personnel actions and is subject to change by the University as the needs of the University and requirements of the job change.