Quality Assurance Analyst

Syntricate Technologies is seeking an experienced Digital Accessibility Tester with strong manual testing experience to ensure digital platforms meet WCAG, ADA, and Section 508 accessibility standards.

Digital Accessibility Manual Tester // Quality Assurance Analyst

Greater Hartford, CT Remote

Long Term Contract

This role requires strong QA practices, proactive problem-solving, and an ability to meet consistent project deadlines. Your work will help open up access to critical state services and change lives.

• Bachelor’s degree is required, preferably in the field of Computer Science, Software Engineering, IT, Web Development, Library or Informational Science, or Human Computer Interaction
• 3+ years of hands‑on digital accessibility testing experience, including experience with assistive technologies, WCAG compliance, and manual testing methods
• 2+ years of experience on a digital product team, either working as a project owner or individual contributor, working collaboratively with internal and external teams to improve products and services using digital accessibility technologies, policies, and best practices
• Strong proficiency in manual testing with assistive tech: NVDA, JAWS, Dragon, Fusion, Deque, Wave, Zoom Text, Voice Over, Talk Back. Also expertise with built‑in device features such as speech‑to‑speech, text‑to‑speech, magnifiers, onscreen keyboards, eye‑gaze tech, and alternative input devices including keyboards
• Strong proficiency in HTML, ARIA, and semantic markup knowledge
• Expertise in auditing common and legacy systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams
• Demonstrated understanding of user‑centered design (UCD) methodologies and how to use testing data to support accessibility design problems
• Strong understanding of responsive web design principles, techniques, and frameworks
• Experience testing and assessing accessibility issues on internal business processes, including case management and data collection systems
• Creative out‑of‑the‑box thinking to provide solution‑oriented guidance for optimizing digital assets using the latest digital accessibility techniques and tools
• Can work both independently and collaboratively to help advance a program’s accessibility standards
• Experience as a mentor or coach for other product and service testers to promote stronger consistency and standards
• Strong interpersonal and communication skills, including the ability to clearly present data and analysis, as well as the ability to receive feedback on your work
• Expert in facilitating the integration of test data to support analysis and remediation processes
• Strong ability to create and maintain documentation and best practice testing methodologies across multiple systems and functional areas
• Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions

• Experience with software like Axe, WebAIM, Site Improve, and Sitebulb
• Experience with browser devtools and accessibility extensions:
  Axe, WAVE, ARC Toolkit
• Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests
• Strong organizational skills and experience with project tracking software, along with experience in agile processes and project development best practices
• Experience in balancing a diverse workload of projects, with varying complexities and unique needs
• Excellent time management skills, with an ability to commit and deliver on project goals, timelines, and target dates
• Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives
• Ability to engage in rigid practices for accessibility testing, while maintaining flexibility for ad‑hoc needs
• Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom

• Experience in testing complex systems that use standard technologies (HTML, CSS, JavaScript, SQL, jQuery)
• Experience in accessibility compliance for chatbots and other customer communication tools
• Experience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assets
• Experience with digital forms and documents remediation to meet accessibility standards
• Experience with Sitecore, Salesforce, Adobe XD, and Jira/Confluence
• Knowledge of multiple testing, analysis, data visualization tools

• IAAP certification (CPACC, WAS, etc.)
• PMP certification
• DHS Trusted Tester certification
• Deque University
• Section 508

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Office: 1500 District Avenue, Ste 4135 Burlington, MA 01803