F135 Customer Data Manager Onsite

Location

US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

Date Posted:

Country:
United States of America

Position Role Type:
Onsite

Security

Clearance Required:

None/Not Required

U.S. citizenship is required as this role involves access to restricted information.

The F135 Sustainment Data Management and Analytics (SDMA) organization supports sustainment contracts for the F135 engine powering the F-35 Joint Strike Fighter. This role is a Customer Data Manager responsible for ensuring accurate, reliable, and integrated depot-level maintenance data across the F135 enterprise.

• Align data across multiple platforms and serve as the Authoritative Source of Truth.
• Conduct data quality reviews of fleet status versus maintenance task limits, handle exception cases, and coordinate resources for data reconciliation.
• Serve as the FDM focal for flight test and FT Engine Management support, including serially tracked part reconciliation and troubleshooting with Engine Managers.
• Support ongoing Fleet Management Campaigns by ensuring execution, completion tracking, and compliance reporting of Time Compliance Technical Directive (TCTD).
• Provide data‑driven insights as part of the Customer Support Integrated Product Team to communicate fleet issues to internal and external customers.
• Identify automation opportunities within systems, processes, and tools and assist in developing new processes and tools.
• Ensure proactive availability of reconciled “lifing” data for Module and LRU repair value streams.
• Collaborate with cross‑functional partners such as Customer Service Engineering, Global Service Engineering, Support Equipment Operations, Supply Chain Management, and Depot Engine Management to support end‑to‑end process execution.
• Deliver data quality metrics and participate in depot‑level meetings, working groups, and capacity reviews as required.

• Bachelor’s Degree.
• At least 8 years of experience in data analytics, data science, data management, engineering, field services, depot engine or quality management (or an advanced degree with 5 years of equivalent experience).
• U.S. citizenship.
• Willingness to travel up to 10%.

• Master’s degree and 4+ years of relevant experience.
• Familiarity with jet engines and maintenance concepts.
• Demonstrated leadership experience and project management skills.
• Experience in engineering, data science, data analytics, or AI/ML.
• Excellent collaboration, communication, and analytical skills.
• Ability to manage competing priorities and short deadlines.

Onsite – employees will work primarily onsite at the assigned location. Commuting is the employee’s personal responsibility.

Salary range: $107,500 USD – $204,500 USD.

Eligible benefits may include medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits depend on the business unit and collective‑bargaining agreement.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.