EMR MANAGER

Overview

Inter Community, Inc. is a Federally Qualified Health Center Look‑Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay.

We offer same-day primary care and a wide range of behavioral health services across our community health centers at the following locations:

• 281 Main St., East Hartford
• 40 Coventry St., Hartford
• 828 Sullivan Ave., South Windsor

This division provides a full continuum of care, including:

• Primary care integration
• Residential detox and treatment
• Outpatient mental health and substance use services for adults and children
• Intensive outpatient programs
• Employment and community support
• Mobile crisis evaluations
• Judicial support services
• Social rehabilitation

All benefit‑eligible employees receive Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short‑Term Disability and Long‑Term Disability. Employees have the option to contribute to 401(k) savings with company match and contributions after meeting eligibility and service requirements.

Benefits include:

• Work‑life balance flexibility, generous paid PTO and paid holidays
• Health & Dental insurance - flexible contribution options including 2 HDHP with HSA enrollment or non‑HDHP at a minimal cost to employees
• Voluntary vision coverage
• Employer‑paid Short‑Term Disability, Long‑Term Disability, Basic Life & AD&D
• Supplemental Life Insurance
• 401(k) with 3% employer match plus 3% contribution after 12 months and 1,000 hours worked
• Career advancement opportunities in a supportive, mission‑driven environment

The EMR (Electronic Medical Records) Manager supervises the day‑to‑day operation of the EMR Help Desk (Epic) Specialists, report writing, and DDAP reporting staff/teams to ensure timely and efficient support ticket resolutions and project completion. Supports the Director of IT in forwarding IT and Inter Community initiatives as per the policies and procedures. Provides IT‑related project management, facilitates SOW approvals, and supports vendor relations related to the areas supervised.

Offers suggestions, solutions, and improvements for the IT team, EMR management/processes, reporting processes, and DDAP management. Serves as the go‑to staffing backup to the IT Director when unavailable.

• Provides Tier 3 Support for EMR, EMR Project Management for upgrades/rollouts, system expansions, and serves as the escalation point for all EMR, Reporting, and DDAP related issues.
• Provides supervision to the IT admin team (Reporting, EMR support, and DDAP submission) via team meetings and one‑on‑one staff weekly supervision.
• Approves timecards for the Reporting, EMR specialists, and DDAP staff.
• Supports the IT Director on administrative tasks (fulfills report requests, EMR/IT project management, and DDAP).
• Assists in the creation of IT Policies and procedures.
• Oversees the identification of EMR/EHR software anomalies; tests anomalies to verify and determine scenarios under which they occur; documents verified anomalies and escalates as appropriate.
• After hours and weekend work as well as some travel required on an as‑needed basis.
• Performs additional duties as designated by the Director of IT.
• Supports annual UDS submission with reports run from Epic.

All agency staff are required to attend all mandatory department/agency meetings and trainings.

Monday – Friday, 8:30 a.m. – 5:00 p.m.

Education & Experience

• Bachelor's Degree (or 1–2 equivalent years of work experience.)
• 1–3 years of experience providing software support services.

Competencies

• Time Management
• Decision Making
• Communication Proficiency
• Organization Skills
• Excellent customer service skills
• Initiative to become a subject matter expert
• Ability to handle multiple priorities simultaneously