Retail Food Service Manager

Position: RETAIL FOOD SERVICE MANAGER
Morrison Healthcare

** Salary:*
* ** 75,000 - 80,000 / year based on experience*
* ** Other Forms of Compensation:
** Flexible Paid Time Off, Benefits, 401K, Training

** Pay Grade: 14*
* ** Morrison Healthcare** , a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the  _Power of Food_  to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients.

Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare's Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

** Job Summary*
* The  
** Retail Manager
** plays a critical role in the overall success of Food & Nutrition Services by leading all daily operations across three on‑ and off‑campus retail food service locations. Retail operations serve as a key touchpoint for staff, visitors, and the community, directly influencing satisfaction, revenue generation, brand perception, and support for patient care services. This role oversees all aspects of retail-including marketing, merchandising, staffing, and POS systems-while also directing onsite catering services that support both internal departments and external partners.

The manager directly supervises  
** 20 frontline client-employed team members
** across all retail outlets. In partnership with the Executive Chef, this role supports the development of weekly menus and monthly marketing initiatives to drive engagement and revenue.

The standard schedule is  
** 6:30am-3:30pm, Monday-Friday** , with  
** one required weekend day per month
** and occasional support for  
** large weekend catering events (2-4 times per year)** . Reporting to the Director of Dining Services, the Retail Manager plays a key role in the successful operation of Food & Nutrition Services.

** Key Responsibilities*
* + Oversees retail and catering operations, including planning and supervising special functions and events.

+ Maintains cash-handling procedures, payroll documentation, and supports hiring, onboarding, and ongoing training of hourly team members.

+ Ensures excellent customer service, patient satisfaction, and strong public relations through safe, efficient, and high-quality service delivery.

+ Provides hands-on leadership to ensure retail and catering services meet corporate standards for presentation, safety, and sanitation.

+ Trains staff in customer service, portion control, cashier procedures, and food safety/sanitation practices.

+ Completes all required daily, weekly, and monthly reporting accurately and on schedule, per corporate guidelines.

+ Communicates effectively with team members, patients, families, and internal stakeholders.

+ Implements and upholds all corporate cash-handling standards to prevent loss of company funds or services.

** Preferred Qualifications*
* + Bachelor's degree in Food Service Technology/Management or a related field; OR an Associate's degree with three years of directly related experience.

+ 1-3 years of retail food service management experience, dependent on education and training.

+ Strong knowledge of food and catering trends, with an emphasis on quality, production, sanitation, marketing, presentation, and cost control.

+ Experience managing P&L and working within contract-managed service environments preferred.

+ Previous experience with cash-driven retail operations required.

+ Retail marketing experience highly desirable.

+ Demonstrated leadership, coaching, and supervisory skills.

+ Excellent written and verbal communication skills across multiple stakeholder levels.

+ Familiarity with financial, budgeting, accounting, and basic computational processes.

+…