Store Professional

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Counter Sales associate, you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs.

You don’t need to be able to tear and motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts. A NAPA Counter Sales associate is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!

What you will be doing:

Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone

Use your parts knowledge to assist other NAPA team members answer questions for customers

Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!

Bring customer focus and high energy to our fast-paced stores

Welcome retail customers into our retail stores and engage to provide a positive consumer experience

Use technology (computer), cash register, telephone, and paper catalog system

This is the right opportunity for you if you:

Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions

Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year

You are willing to learn all things automotive if you don’t have the background in automotive parts.

Want to join a team where you can learn and grow your career – the opportunities are endless!

What you’ll need:

Valid Driver’s License Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.

High School Diploma or GED. Technical or Trade school courses or degree.

Excellent verbal and written communication skills

Love fast paced retail environments

Great listening skills and empathy for customers

And if you have this, even better (not a deal breaker if you don’t):

Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.

Experience in a parts store, auction, retail store, auto body/collision

Knowledge of cataloging AND/OR inventory management systems, a plus Entirely customer-centric (external/internal)
ASE Certifications

What’s in it for you:

Awesome people and brand

Competitive Pay Outstanding health benefits and 401K Stable company. Fortune 200 with a “family” feelA Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!

Great training, and ongoing development with support from multiple leaders/your team

Summary

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization

Position Performance Measures:

Customer satisfaction and service quality (CSAT, repeat business)
Accuracy and efficiency in parts identification and order fulfillment

Sales performance (retail and wholesale transactions)
Responsiveness to customer inquiries (in-store and phone)
Team collaboration and support to peers

Adherence to store processes, systems, and operational standards

Responsibilities

The following primary responsibilities are not all inclusive:

Provide accurate automotive parts solutions to retail and wholesale customers

Deliver a consistently positive and engaging customer experience

Utilize product knowledge to assist customers and support team members

Operate systems including POS, inventory/catalog tools, and communication devices

Maintain high energy and customer…