Field Supervisor- Hartford

Location:

D47196 (Hartford South)
Status:
Full-time
Pay Rate: $23.00 – $25.00 per hour (based on experience, training, and availability)

This role is key to supporting our officers, our clients, and our local operations.

Primary availability is required after business hours and on weekends. May also be asked to cover the District Manager during business hours when in meetings and or on PTO.

Field Service Supervisor primary responsibilities include, but are not limited to:

• Conducting site visits (must have your own transportation) and interacting with clients
• Managing scheduling and coverage to ensure adequate staffing at all sites
• Responding to incidents and conducting investigations as needed
• Providing training, coaching, and performance management for department staff
• Completing necessary reporting, audits, and compliance-related tasks
• Improving Officer/SSAM support and helping to reduce turnover
• Protecting client relationships and supporting client satisfaction and revenue
• Supporting better cost control by reducing overtime and reactive work
• Communicating effectively with clients, Officers, and management
• Handling employee needs such as uniforms, equipment, and related items

Performance will be reviewed quarterly using the following performance indicators (KPIs):

• Turnover rate
• Overtime hours
• Client and officer feedback
• Site visit frequency
• Task completion
• Time management

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
• May perform the duties of a Security Officer in accord with post orders and company policy.

High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
• Knowledge of…