File Coordinator

SERVPRO Team Luciani is seeking a Job File Coordinator to join our growing team!

We are a growing locally owned and operated small business looking to expand our team. Over 15 years ago, CEO John Luciani opened up his first franchise with just 1 employee. Since then, our team has expanded to 7 franchises throughout CT and NJ, and over 80 employees!

Our “main-hub” is based out of East Haven, CT which is where the administrative work for all 7 of our franchises takes place.

Team Luciani exists to create opportunities, build a successful team, and restore lives.

Job File Coordinators are the team members that work behind the scenes to ensure that a job is successful from start to finish.

On a day to day basis, job file coordinators are responsible to perform a variety of administrative tasks that ensure our job file is in compliance and ready to be submitted per insurance company guidelines.

An overview of daily tasks for this role is below:

• Utilizing problem solving skills to efficiently schedule jobs.
• Reviewing production updates for accuracy and progress.
• Reviewing production documentation such as photos and paperwork to ensure proper requirements and standards are met.
• Providing job status updates to customers, answering questions, and guiding them through the job process with patience.
• Updating job files with notes, testing updates, insurance claim information, etc.
• Participating in production meetings to ensure all departments involved in a job have all pertinent information.
• Assisting with overflow work such as answering phones, filing paperwork, and other miscellaneous administrative tasks.

Team Luciani’s ideal candidate is one who encompasses our core values; these values are absolutely essential to being a successful member of our team.

Specifically for this role, a candidate who is also highly organized, enjoys the “behind the scenes” role, and thrives in a fast paced, ever-changing environment will be a perfect fit.

• We are all one team, all working towards the same goal.
• We genuinely care about the success of the company.
• We act like we own it.

• We are urgent, reliable, and adaptable.
• We have a strong work ethic.
• We take pride in the service we provide.

• We are ready to solve any problem.
• We have a “no excuses” mindset.
• We are enthusiastically willing to help.

• We own our projects and hold ourselves accountable.
• We refuse to be complacent.
• We are meticulous in all that we do.

• We strive to always learn.
• We are eager to grow with the company.
• We better ourselves in & outside of work.

Schedule: Monday
- Friday, 7:30AM - 5:00PM, 1 Hour Lunch Break

On Call Component: 1 Week / Month there is an “on-call” component of the position where employee is responsible to dispatch after-hours emergency losses and take appropriate administrative actions. An additional stipend is paid for this time.

Pay: Starting at $18/ Hour
- Commensurate with experience.

Benefits: Health, Vision, Dental Benefits, Paid Time Off & Paid Company Holidays after 6 Months