Customer Service Analyst

Senior Customer Service Analyst – East Haven, CT

Schulz Electric, a Timken Motor & Crane Company, has a current opening for a Senior Customer Service Analyst based out of East Haven, CT. The purpose of this position is to support all customer‑related activities related to in‑house orders as assigned.

• Support the service center and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.
• Gather cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.
• Ensure that customer commercial terms and conditions and quality and SOP requirements are followed and properly recorded in order entry information, and that the Service Center meets those requirements during order execution.
• Generate order progress reports as requested by customer.
• Ensure timely response to all customer needs and requests.
• Coordinate customer visits based on order requirements.
• Perform necessary customer presentations during customer visits to facility as required.
• Function in a teamwork atmosphere for all endeavors.

• Strong analytical and organizational skills including the ability to analyze and interpret data.
• Skilled in all basic MS Office products and working knowledge of ERP systems (preferably Epicor).
• Cognitive ability and inclination to solve problems and will recommend specific/innovative changes to effect improved efficiencies.
• Demonstrated ability to interact with customers, sales and management.

• Applicant must have a minimum of 4 years of customer service experience, 7 years preferred.
• Associate’s degree in a business related field from an accredited college or university required, Bachelor’s preferred or a minimum of 10 years of experience in lieu of a degree.
• Excellent computer skills (proficient in Microsoft Office software).
• Strong written and verbal communication skills are required.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Competitive salary and benefits.