Night Service Center Representative Supervisor II

Job Description

Pay Rate: $14.73/hr.

As a Level II Night Receptionist Supervisor, you will be responsible for supporting the Neighborhood Administrative Coordinators in supervising Level I employees. You will also provide support functions to the Receptionist Supervisor Level III. This position will perform administrative and customer service tasks as well as setting standards for other employees.

NOTE: THIS POSITION IS FOR THE NIGHT RECEPTIONIST SUPERVISOR (OVERNIGHT SHIFTS)

• Follow up with employees individually to assess knowledge
• Train Level I Service Center Receptionists and assist with fall training program
• Assist with scheduling new hires for training shifts
• Assist in supervising student employees in completing the following tasks: loaning items, checking residents in/out, and checking out loaner keys/access cards
• Assist with supervising student employees while on shift to ensure procedures and protocols are followed. This may include covering a desk in the absence of a scheduled employee.
• Handle problems and conflicts rationally, quickly, and correctly
• Check email and communication logs while on shift
• Complete rounds to physically check in with staff at service centers
• File necessary paperwork and restock service center supplies as needed
• Complete key and access card audits
• Supervisors are expected to continue to work desk shifts as assigned
• Attend all staff and supervisor meetings as scheduled
• Find side projects to complete/assign tasks
• Other duties as assigned

You will learn “real world” work skills such as time management, professional excellence, balancing priorities, interpersonal communication, and working as part of a diverse team. You will also gain a deep understanding of how an office functions and how to build relationships while demonstrating outstanding customer service.

• Be enrolled as a student at Michigan State University (during academic year)
• Demonstrate commitment to outstanding customer service
• Must be a motivated self-starter and able to complete tasks in a timely manner with minimal supervision
• Good communication skills (written and verbal) and be positive and respectful, especially when working with a diverse population
• Must be dependable and reliable
• Must be able to return early in the fall semester to assist with scheduling and training
• Must be able to work Move in Weekend
• Must be able to work through finals week
• Be able to work nights and/or weekends
• Must be able to work over semester breaks and holidays (if needed)
• Be able to lead and motivate a team
• Preference given to candidates with prior experience in management
• Must have a working knowledge of Microsoft Office

This position requires candidates to work overnight from 11:45 p.m. to 7:00 a.m.

• Effective Communication
• Customer Orientation
• Interpersonal Skills
• Teamwork & Cooperation
• Takes Responsibility

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

• Must be able to move up to 20 pounds
• Must be able to stand and/or sit for long periods of time

• 15-25 hours per week (potential for additional hours based on time of year/business needs)
• Schedule will vary
• Will include nights and weekends
• Shifts are 11:45 p.m. to 7:00 a.m.
• Must be available to work Monday and Wednesdays

River trail Service Centers (Loc)

If you have any questions about applying for this position, please contact Eric Christensen at chris
461.