Administrative Assistant

Title:

Administrative Assistant

Reports To:

Claims Manager

Location:

East Lansing, MI

Department:
Property Casualty/Workers’ Compensation

SET SEG is looking for an Administrative Assistant that provides administrative and customer support to the Claims Department by managing documentation, coordinating communications, maintaining records, and assisting with the daily operational activities. This role helps ensure the efficient handling of claim-related information by supporting internal team members, external customers, vendors, and service providers.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced professional environment. Previous experience in administrative support, healthcare administration, customer service, insurance support, or another office-based role is highly valued. Claims experience is not required.

School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET.

As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers’ compensation and property/casualty services for Michigan public schools.

Today, SET SEG continues to expandand find creative ways to meet the specialized needs of its members. This, coupled with superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.

We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.

Our passion is delivering peace of mind to Michigan public schools, and we look for team members who are motivated by our cause. To learn more, visit: (Use the "Apply for this Job" box below)..

You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.

• Provide administrative support to the Claims Department and assist with day-to-day office operations
• Receive, organize, scan, and distribute incoming documents and correspondence
• Prepare, process, and maintain electronic records and documentation with company systems
• Communicate with members, vendors, medical providers, and other external contacts to obtain or provide information as requested
• Answer incoming phone calls and direct inquiries to the appropriate team member
• Draft, prepare, and distribute routine correspondence, emails, and forms
• Monitor assigned tasks and follow up on outstanding items to ensure timely completion
• Assist with record requests, document collection, and information verification activities
• Enter and update information accurately within multiple software systems and databases
• Support payment processing and invoice-related activities following established procedures
• Schedule appointments, meetings, and other claim-related services as needed
• Maintain confidentiality and handle sensitive information with professionalism and discretion
• Collaborate with team members across departments to ensure positive customer experience
• Perform other administrative and departmental support duties as assigned by leadership

• High school diploma or equivalent
• Experience in a medical office, professional office, insurance environment, legal office, or other administrative support…