Software - Customer Service Intern; Paid Internship - Hybrid

Position: Software - Customer Service Intern (Paid Internship) - Hybrid
Why You'll Love Working Here:

Working at Tech Smith gives you a chance to hone your skills in an open, collaborative, and innovative environment where you can be excited to come into work every single day.

We are a technological melting pot comprised of nearly 300 uniquely skilled human beings that will continue to stretch your comfort zone-but in a good way. And speaking of comfort, who doesn't love to show up to work in jeans, eat free snacks, and drink free pop?

With great products and great people behind them, we are always looking for passionate, fun, and hardworking individuals who truly enjoy coming to work and doing what they love. Sounds like you? We'd love to chat.

Position Overview:

Tech Smith's Customer Care Interns support the Customer Care department to ensure customers are experiencing complete value in our software and systems. We strive to provide world class customer support. As a team, we work directly with customers to help them understand the amazing things our software can do and we're here to help when questions or problems arise. We connect with customers through our support system, phone calls, online chat, and email.

Our customer care role is a bit different than typical customer service positions- we believe that customer support is more than just answering questions. We act as the voice of our customers, providing feedback to product teams and work to improve the overall customer experience.

We're looking for someone who enjoys solving problems and is passionate about helping people.

Our interns work as part of the team while developing key business skills to help them in their future careers. Tech Smith Corporation encourages interns to express their own distinctive talents and discover their own core competencies.

Responsibilities:

* Provide excellent customer service to our customers through live chat and email through a ticketing system platform, and handle incoming customer calls.

* Interact with customers in a professional manner to gather information on specific issues to solve their problems

* Take initiative to help solve problems for customers and then pass information along to the appropriate team to try and prevent future issues from happening

* Assist customers with account status inquiries, subscription management and answer presales and post sales questions

* Capture critical product and customer data to help improve the customer experience and create efficient business processes

* Learn and understand the key concepts and uses of the Tech Smith software, as well as a working knowledge of Tech Smith Software

* Talk to customers about how our products can solve their challenges

* Interact with customers in a professional manner, using a consultative approach, to gather information on specific issues to solve their problems

* Meet and exceed any assigned individual or team goals

* Multi-task and excel in a fast-paced environment

* Understand our competitors and know our products' advantages

* Other duties as assigned

Required Skills and Background:

* A team player with a positive attitude is essential.

* Must be resourceful, self-motivated, customer-focused, and able to work on a team

* Excellent verbal and written communication skills

* Must be detail oriented

* Interest in technology, specifically software applications

* Good organization skills and capability to multi-task

* You must be legally authorized to work in the United States

* You must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with Tech Smith Corporation. Summer class enrollment is not required.

* Must be able and willing to participate in this internship over the course of two consecutive semesters at a minimum.

* Must be pursuing a degree in communications, social sciences, hospitality, International Relations, or other related field.

Preferred

Skills:

* Proactive and self-motivated-you take initiative and thrive in a fast-paced environment.

* Reliable and professional-a strong work ethic and a history of dependability.

* Strong problem-solving skills-able to think critically and resolve issues efficiently.

* Experience in…